Windows 10: Biometric files and drivers "lost"

I was using Hello face to sign into my desktop with my new Razer Kiyo X camera without a problem. I have lost the Biometric folder and all its files from the Device Manager folder. How can I restore the Biometric folder without restoring or resetting all of Windows 11?

:)

 

biometric devices

Hi,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

I suggest you to follow the methods provided below and check if it helps.

Method 1: Enable Biometric option.

I suggest you to enable the Biometrics to pick up the Biometrics setting. This option shall be enable by default. However, I recommend you to follow the steps provided below and check if it enable or not.

• Press Windows logo key + R key.
• Type gpedit.msc and press
  Enter key.
• Under Computer Configuration, navigate to.

Administrative Templates Windows Components Biometrics

In the left hand panel of the Windows, double click on the following:

• Allow the use of biometrics
• Allow users to log on using biometrics

Select enable option and click on Apply and
OK button.

Now, restart your computer and follow the instructions provided below.

After restarting the computer, I suggest you to disconnect and reconnect the fingerprint sensor device and check if the drivers are getting detected in Device Manager. If the issue still persist, follow method 2.

Method 2: Reinstall drivers and compatibility mode.

I suggest you to download and install the latest drives for fingerprint sensor device from the manufacture’s website and check if it gets detected.

If the issue still persist, you may also install the drivers in compatibility mode and check.

Follow the steps to install the drivers in compatibility mode.

• Download the drivers from the manufacturer’s website.
• Right-click on the installer and click on "Properties".
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select previous Operating System from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

After installing the drivers in compatibility mode, follow the method 3 and check if you are able to get the sign in option with Biometric.

Method 3:

• Press Windows logo key + I key.
• Click on Accounts.
• Go to Sign in options.
• The fingerprint option will always be visible if there is a WBF-supported fingerprint reader (and its associated driver) installed on the computer.

For more information, refer the following Microsoft help article.

Biometric Devices

https://msdn.microsoft.com/en-us/li...448(v=vs.85).aspx?f=255&MSPPError=-2147217396

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.

 

drivers for precise biometrics mc 250

Hi Domenico,

Thank you for posting your query on Microsoft Community. We are sorry for the inconvenience caused.

Plug in the device and run the Hardware and Devices Troubleshooter first to check if that helps.

Method 1: Run the Hardware and Devices Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with the Bluetooth adapter. Refer these steps:

• Press Windows key + X, select Control panel.
• Change the view by option on the top right to
  Large icons.
• Click on troubleshooting and click on the
  view all option on the left panel.
• Run the Hardware and devices troubleshooter.
• Restart your computer and check if the issue is resolved.
  

If the above method didn’t work then follow the below method

If the drivers for the precise biometrics mc 250 still couldn’t get detected I would suggest you to install the drivers in compatibility mode and check if it works.

Method 2: Compatibility mode

I would suggest you to install the latest available drivers on manufacturer's website in compatibility mode.

Follow the steps below on how to install driver in compatibility mode:

1. Download the driver from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the driver and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the driver install and then check the functionality.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

i need a biometric driver that can work on windows 7

Hi jasope,

Feel free to check out this link for steps on how to automatically get recommended
drivers and updates for your hardware. Just make sure that your Biometric devices are connected properly before doing these troubleshooting steps.

If the auto update fails, I suggest reaching out to the Biometrics device support website to get assistance in downloading the proper driver.

All the best.