Windows 10: biometrics not working

i'm using a HP PROBOOK 445 G2 running onWINDOWS 10 PRO. It has a built in finger print scanner but when i go to settings to enable it, it says''WE COULDN'T FIND A FINGERPRINT SCANNER COMPATIBLE WITH WINDOWS HELLOFINGERPRINT". I even updated the BIOS fromHP SUPPORT ASSISTANT. The same is happening with face recognition.

:)

 

biometric devices

Hi,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

I suggest you to follow the methods provided below and check if it helps.

Method 1: Enable Biometric option.

I suggest you to enable the Biometrics to pick up the Biometrics setting. This option shall be enable by default. However, I recommend you to follow the steps provided below and check if it enable or not.

• Press Windows logo key + R key.
• Type gpedit.msc and press
  Enter key.
• Under Computer Configuration, navigate to.

Administrative Templates Windows Components Biometrics

In the left hand panel of the Windows, double click on the following:

• Allow the use of biometrics
• Allow users to log on using biometrics

Select enable option and click on Apply and
OK button.

Now, restart your computer and follow the instructions provided below.

After restarting the computer, I suggest you to disconnect and reconnect the fingerprint sensor device and check if the drivers are getting detected in Device Manager. If the issue still persist, follow method 2.

Method 2: Reinstall drivers and compatibility mode.

I suggest you to download and install the latest drives for fingerprint sensor device from the manufacture’s website and check if it gets detected.

If the issue still persist, you may also install the drivers in compatibility mode and check.

Follow the steps to install the drivers in compatibility mode.

• Download the drivers from the manufacturer’s website.
• Right-click on the installer and click on "Properties".
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select previous Operating System from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

After installing the drivers in compatibility mode, follow the method 3 and check if you are able to get the sign in option with Biometric.

Method 3:

• Press Windows logo key + I key.
• Click on Accounts.
• Go to Sign in options.
• The fingerprint option will always be visible if there is a WBF-supported fingerprint reader (and its associated driver) installed on the computer.

For more information, refer the following Microsoft help article.

Biometric Devices

Biometric Devices (Windows Drivers)

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.

 

PIN/Biometric not working

Hello All,



I'm having Windows 10 installed on a lenovo laptop. My laptop was working fine untill yesterday. Today morning when I was trying to sign in, windows was showing message, "something happened and your PIN isn't available". At this time, my biometric password
was also not working, if tried with biometric it says PIN is required to sign in. When I tried to sign in using password, it is saying incorrect password although password os correct. Basically all three ways of sign in PIN, biometric and password is not working
and I'm unable to sign in.

Can someone please suggest a way to solve the issue without loosing data.

Thanks in advance.

 

PIN/Biometric is not working

Hello All,



I'm having Windows 10 installed on a lenovo laptop. My laptop was working fine untill yesterday. Today morning when I was trying to sign in, windows was showing message, "something happened and your PIN isn't available". At this time, my biometric password
was also not working, if tried with biometric it says PIN is required to sign in. When I tried to sign in using password, it is saying incorrect password although password os correct. Basically all three ways of sign in PIN, biometric and password is not working
and I'm unable to sign in.

Can someone please suggest a way to solve the issue without loosing data.

Thanks in advance.