Windows 10: Bipra external USB Hard Drive no longer connects

My BIPRA external USB Hard Drive has stopped connecting. I use it to provide ample extra storage for my 2-in-1 tablet PC, mainly for backup purposes, which it did very well until recently. Now it either does not connect at all, or if it does it is not good enough to enable reading and writing, or for the Drive to be listed in MY PC.

The Drive has two cables, one is USB to USB for data, the other is USB to phono for additional power input. In the past it did work OK with just the data cable, but now it does not work even with both cables in use. I know there is 'basic' connection because the LED lights up (and there is the normal USB connecting / disconnecting pinging sound.) When first trying to connect, Windows frequently notifies that an unrecognised or faulty USB devices is detected. During brief periods of it working I have been able to check the Drive for disk errors, with zero results.

I have now tried every configuration possible, using different ports, with or without hubs.I have used an air duster to clean the connections..

What else can I try?

:)

 

External hard drive not recognised

Thanks for this. I've done what you suggested and been through all the steps mentioned in the article. The hard drive works fine on a Mac computer, and I've managed to copy the information on it. It must be a Surface issue so I'll try to get a chat line tomorrow.

 

External hard drive not recognised

Hi twynog,

The issue that you're experiencing with the external hard drive might be due to some missing Windows hardware or software updates. To help you in resolving this, you may follow the steps below:

Method 1: Uninstall and then reconnect the external hard drive - this method resolve issues where the currently loaded USB driver has become unstable or corrupt.

• Select Start, type Device Manager in the Search box.
• Select Device Manager from the returned list.
• Select Disk Drives from the list of hardware.
• Press and hold (or right-click) the USB external hard drive with the issue, and select Uninstall.
• After the hard drive is uninstalled, unplug the USB cable.
• Wait for 1 minute and then reconnect the USB cable. The driver should automatically load.
• Check for the USB drive in Windows Explorer.

If method 1 doesn't work the way it should, you may proceed to other steps provided in this
article.

Do get back to us if you need further assistance.

If you think this was useful, you may "mark it as an answer" to help those who are facing the same issue.

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.