Windows 10: Bit locker recovery key...went into microsoft, and it said I have no device.

Bought an HP laptop. still has a warranty. Opened it a couple of weeks a go to find out it had been encrypted by a bit locker code. All roads led to getting the code from microsoft. Microsoft message said no devices were stored. Now I have a new laptop that i'm unable to use. Any help? any options?

:)

 

Bit Locker Recovery Key

Hello Sylvia,

Thank you for writing to Microsoft Community Forums.

Please provide some additional information, so that we can assist you better.

1. What is the error message appears when you’re trying to enter a Bit locker key?
   
2. What is the version of Windows 10 you have installed?
   
3. What is the make and model number of your computer?
   

Issues might be happening because of entering Incorrect Bit Locker recovery key. Bit Locker key password will be a 48-digit alpha numeric characters.


However you may refer this article on how to find
Bit Locker recovery key.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes or No’.

Harish

Microsoft Community – Moderator

 

Bit Locker recovery Key/ complications

I have just recently purchased a new Lenovo Tablet (MIIX 320 ) Windows 10 Home, it was working great and was easily set up. It was fine for about two days until Windows preformed an auto-update. After the up date I can no longer boot the device. I get a
blue screen asking for a bit locker recovery key.

In reviewing the devices on my Microsoft account I find the device listed twice with bit locker activated. There is no recovery key recorded on the account and there is no ay to retrieve a key. The Tablet OS is Windows 10 Home which for all intents and purposes
cannot support Bit Locker encryption but I clearly have a frozen blue screen asking for a key.

Lenovo sends me to Microsoft and Microsoft sends me to a service. The service wants $499.95 for one time service with no guarantee for the repair. I am very concerned that I should have to pay $500 to repair a new device that cost $300.

I have done all the attempts from the Command prompt to recover the key and keep getting a error indicating the code cannot be found. Meaning the key is not recorded on this device.

Can anyone shed some light on this issue.

 

Bit Locker Key

Daughter laptop requesting bit locker recovery key.

She didn't change anything.

But overnight, its now requesting this. So assume an update occurred, that impacted this.

Ive checked our MS account and there no recovery keys there. He device is not even listed.

Is there a workaround, or fix. Ive looked at the support notes, and don't have a print out of the key or usb stick etc..

any help would be appreciated. As were stuck on the blue screen Bit locker screen.