Windows 10: Bitlock prompt appearing on Laptop running Windows 10 Home

I am running Windows 10 Home version on a Dell XPS Laptop.


When starting up I get a prompt asking for Bitlock codes. I have never used Bitlock and this has not occurred previously. As I don't have Bitlock codes I can't access Windows but have managed to get into BIOS to check that 'Secure Boot' is disabled.


Some forums seem to feel that this might be caused by a recent Windows update.


Any help please?

:)

 

Installation media boots to command prompt

I've just booted from known working install media to see exactly what it does when booting. The sequence of events is...

1. Windows logo on a black screen
2. circling dots appear beneath the logo
3. light blue 'Please wait' screen with circling dots
4. a command prompt window (very briefly)
5. the initial Setup page appears

Do you see steps 1-3? If so, it appears you have stopped at step 4, suggesting that something on the disc cannot be read.

Does the disc boot properly in another machine? If so, try cleaning the laptop's drive lens then try booting from the disc again.

If not, make new install media with Microsoft's Media Creation Tool, either as a bootable USB, on an ISO that you can burn to another disc. At Step 8 in Option One of this tutorial you can choose between making a USB or an ISO.

Download Windows 10 ISO File

 

laptop DVD drive not appearing on windows?

Well my cousin is coming down soon with his laptop to get his DVD drive fixed because on my computers his DVD drive isn't appeared on the list,he can eject his DVD drive but it doesn't appear on windows..anyone know how to fix this?? would entering bios help?? would i be able to format it?

 

BitLocker normal light-blue screen but no unlock prompt. Still works!


Hi all,

I've enabled BitLocker (Win 10 Pro) on a Dell laptop Inspiron 5558 and all went well.

BUT.... When I power on the computer the familiar light blue BitLocker screen appears but there is no prompt to enter the key. Just a light blue screen, nothing else whatsoever. However, I can enter the BitLocker key (blind, of course) and then viola Windows boots up properly! So BitLocker is working.

I would normally suspect a display driver issue but the BitLocker code happens long before any device-specific display driver would load (right?). Anyone else seen this or have suggestion on what to do?