Windows 10: Bitlocker blocked

Hi, I am stucked with my Surface Pro 3.

When i boot my device, he asks me my bit locker key.

But i cannot find it even on my Microsoft account.

How can i recover my device without deleting all my files?

:)

 

Need to turn off Bitlocker to install Windows 10

Hi,

We suggest doing the following steps again to resolve the issue. To complete the procedure, make sure that you have the following information:

• You must be able to provide administrative credentials.
• The drive must be BitLocker-protected.

To suspend BitLocker Drive Encryption on an operating system drive, please follow the steps below:

• Click Start, click Control Panel, click
  System and Security, and then click BitLocker Drive Encryption.
• Click Suspend Protection for the operating system drive.
• A message is displayed, informing you that your data will not be protected while BitLocker is suspended and asking if you want to suspend BitLocker Drive Encryption.
  
• Click Yes to continue and suspend BitLocker on the drive.

Let us know how it goes.

 

BitLocker key cannot unlock the disk. Neither can i reinstall cause the drive is blocked

Hi Havard,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing currently.

I would appreciate if you can provide us the following information to help us understand the issue better.

• Did you try to unlock the drive using the Bitlocker application in Windows 10?
  
• If yes, did you get any error message while trying that?

I suggest you to follow the methods below and check if that helps:

Method 1:

I would suggest you to try unlocking the drive using the Bitlocker facility available in Windows 10 and check if you are able to unlock it successfully. If you are getting any error message with says “Application not found”, then I would suggest you
to refer the article provided in the link below:

http://windows.microsoft.com/en-US/windows-8/unlock-bitlocker-protected-drive

Method 2:

I would suggest that you try the steps mentioned in the link below and check if it helps resolve your issue.

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For
added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following link to view the article “How to back up and restore
the registry in Windows” from the Microsoft Knowledge Base:

https://support.microsoft.com/en-us/kb/322756

(Applies to Windows 10)

For more information regarding BitLocker, you may refer the article "BitLocker Frequently Asked Questions (FAQ)" from this link:

http://technet.microsoft.com/en-us/library/hh831507.aspx

Hope the information helps. Please let us know if the issue persist and we will be happy to assist you further.

 

Bitlocker

Hello Nandana,

To enable BitLocker on your computer, you follow the steps below:

• Sign in to your Windows account with an administrator access.
• Press the Windows key.
• Type and enter BitLocker.
• Click Turn on BitLocker.
• If the system is asking to sing in to administrator access, please do so.

For additional information about BitLocker, we suggest that you check the frequently ask question on this
link. The link provided applies to Windows 8.1 to higher version.

If you have other concerns, don't hesitate to reach us.