Windows 10: BitLocker Drive Encryption

Discus and support BitLocker Drive Encryption in AntiVirus, Firewalls and System Security to solve the problem; When I was trying to encrypt my external hard ( ADATA SH93 USB DEVICE ) and after I got the recovery key, I couldn't continue with BitLocker Drive... Discussion in 'AntiVirus, Firewalls and System Security' started by bassel2209, Jun 8, 2019.

  1. BitLocker Drive Encryption

    When I was trying to encrypt my external hard ( ADATA SH93 USB DEVICE ) and after I got the recovery key, I couldn't continue with BitLocker Drive Encryption. Now I can’t open my external hard, anymore, I tried several times, I changed also the computer but I can’t do anything, I don’t want to lose my data, please help me.

    bassel2209, Jun 8, 2019

  2. BitLocker Encrypted Hard Drive to MAC


    Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.

    I suggest you to perform below mentioned steps to disable BitLocker.

    To disable BitLocker I would suggest you try the following steps and see if it helps.

    • Press Windows key + X and click on
      Control Panel.

    • Change View by from Category
      to Large Icons/Small Icons.

    • Click on BitLocker Drive Encryption and click on
      Turn BitLocker Off.

    • Follow on screen instructions. Click on Decrypt the Drive
      when the message appears.
    I would suggest you click on the link below and refer the following article.

    Scenario 12: Turning Off BitLocker Drive Encryption (Windows 7)

    (You can refer the steps in the above link as they are applicable for Windows 10 as well)

    Check if it helps.

    I hope the information helps. Please keep us posted on the issue. We will be happy to assist you accordingly.

    Thank you.
    Aswin_Anand, Jun 8, 2019
  3. Device Encryption not avaiable

    Hello Fraczek,

    Thank you for contacting Microsoft Community.

    We understand your concern in this regard.

    • Are you referring to BitLocker Drive Encryption?
    • What preventing you from doing this?
    • Did you get any error message or code while doing this?

    Before you come up with the above information, suggest you to refer the article

    Help protect your files using BitLocker Drive Encryption
    and see if it help you.

    Do refer the article
    Windows BitLocker Drive Encryption Step-by-Step Guide
    and check if it help you with the required information.

    Keep us posted if you require further assistance.
    Yashwanth Kotakuri, Jun 8, 2019
  4. Paola Gar Win User

    BitLocker Drive Encryption

    Need to turn off Bitlocker to install Windows 10


    We suggest doing the following steps again to resolve the issue. To complete the procedure, make sure that you have the following information:

    • You must be able to provide administrative credentials.
    • The drive must be BitLocker-protected.
    To suspend BitLocker Drive Encryption on an operating system drive, please follow the steps below:

    • Click Start, click Control Panel, click
      System and Security, and then click BitLocker Drive Encryption.
    • Click Suspend Protection for the operating system drive.
    • A message is displayed, informing you that your data will not be protected while BitLocker is suspended and asking if you want to suspend BitLocker Drive Encryption.
    • Click Yes to continue and suspend BitLocker on the drive.

    Let us know how it goes.
    Paola Gar, Jun 8, 2019

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