Windows 10: BitLocker encrypted drive not unlocking with recovery key

Discus and support BitLocker encrypted drive not unlocking with recovery key in Windows 10 Network and Sharing to solve the problem; I encrypted an external hard drive a while ago and have since forgotten the password. I have the 48 digit recovery key saved to my computer as a... Discussion in 'Windows 10 Network and Sharing' started by kippodiluk, May 22, 2019.

  1. KIPPODILUK
    kippodiluk Win User

    BitLocker encrypted drive not unlocking with recovery key


    I encrypted an external hard drive a while ago and have since forgotten the password. I have the 48 digit recovery key saved to my computer as a notepad document. The problem I am having is that when I enter the 48 digit recovery key to unlock the drive nothing happens. No message telling me its the incorrect key, no unlocking of the drive, it just freezes and stays as a little window in the top right of my screen unable to back out.

    Support has tried to help by directing me to my Microsoft account page to find a current recovery key but my page says no such devices are connected.

    I do not recall linking this BitLocker to my Microsoft account and I only have the one account. I am at a total loss as how to retrieve my documents on that external drive.


    Is there anything else that I can do to recover these files? Please help

    :)
     
    kippodiluk, May 22, 2019
    #1
  2. TINTOMATOES
    tintomatoes Win User

    Unlocking Bitlocker encrypted system drive without recovery key

    A few months ago I encrypted the whole hard drive on my Lenovo X1 Carbon 3rd Gen notebook. There are no partitions. I did not save the recovery key externally, if at all I saved it then it is on the encrypted drive itself.

    Today my notebook crashed (whilst updating iTunes) and during restart I see the error message that Windows has a startup problem. It goes through the auto-repair procedure, which fails, and I'm taken to a screen which asks for my Bitlocker recovery key.
    I don't have that so I try the various advanced options like system repair, but none of the options that do not wipe my data seem to work because they need access to the encrypted drive.

    1. Is there any way to unlock the drive, given that I know my Bitlocker password but not my Bitlocker recovery key? I am not able to actually get to any screen which asks for the password, every screen is asking for the recovery key.

    I tried the command prompt option and entered 'manage-bde -unlock c: -password' which prompts for the password. I enter the password but get the response 'The password you entered failed to unlock the drive'. I'm sure it's the right password. Next I try
    to view the recovery key with 'manage-bde -protectors -get c: -type recoverykey' but the resulting data shows the key ID but not the actual numeric key value (it's just blank).

    2. Can anything be done to unlock the drive via the command prompt, or any other route such as a boot disk?

    3. Is it possible to generate the numeric recovery key elsewhere if the key ID and the password are known?

    4. If I remove the hard drive from this laptop and attach it to another computer as a slave drive, is it possible to unlock it there using the Bitlocker password?
     
    tintomatoes, May 22, 2019
    #2
  3. BILL SMITHERS
    Bill Smithers Win User
    Bill Smithers, May 22, 2019
    #3
  4. BILL SMITHERS
    Bill Smithers Win User

    BitLocker encrypted drive not unlocking with recovery key

    Bill Smithers, May 22, 2019
    #4
Thema:

BitLocker encrypted drive not unlocking with recovery key

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