Windows 10: Bitlocker/ Hard Drive Issue

Discus and support Bitlocker/ Hard Drive Issue in Windows 10 Drivers and Hardware to solve the problem; Hello, I have an issue with my HP Pro Book. My Windows 10 would not boot, and I need to get access to my files to transfer them to the USB. The... Discussion in 'Windows 10 Drivers and Hardware' started by Yulia T., Apr 29, 2020.

  1. Yulia T. Win User

    Bitlocker/ Hard Drive Issue


    Hello,


    I have an issue with my HP Pro Book. My Windows 10 would not boot, and I need to get access to my files to transfer them to the USB. The laptop was a gift and I was not aware that the drive was encrypted. It turns out that the 48 digit key was not saved to my Microsoft account and I cannot find it in the paperwork anywhere. How can I get access to my data? Can I reset the Bitlocker key if I verify my identity and etc.?


    Thanks.

    :)
     
    Yulia T., Apr 29, 2020
    #1

  2. BitLocker Encrypted Hard Drive to MAC

    Hi,



    Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.



    I suggest you to perform below mentioned steps to disable BitLocker.

    To disable BitLocker I would suggest you try the following steps and see if it helps.


    • Press Windows key + X and click on
      Control Panel.

    • Change View by from Category
      to Large Icons/Small Icons.

    • Click on BitLocker Drive Encryption and click on
      Turn BitLocker Off.

    • Follow on screen instructions. Click on Decrypt the Drive
      when the message appears.
    I would suggest you click on the link below and refer the following article.

    Scenario 12: Turning Off BitLocker Drive Encryption (Windows 7)

    Scenario 12: Turning Off BitLocker Drive Encryption (Windows 7)

    (You can refer the steps in the above link as they are applicable for Windows 10 as well)



    Check if it helps.



    I hope the information helps. Please keep us posted on the issue. We will be happy to assist you accordingly.

    Thank you.
     
    Aswin_Anand, Apr 29, 2020
    #2
  3. little cat, Apr 29, 2020
    #3
  4. Paola Gar Win User

    Bitlocker/ Hard Drive Issue

    Need to turn off Bitlocker to install Windows 10

    Hi,

    We suggest doing the following steps again to resolve the issue. To complete the procedure, make sure that you have the following information:

    • You must be able to provide administrative credentials.
    • The drive must be BitLocker-protected.
    To suspend BitLocker Drive Encryption on an operating system drive, please follow the steps below:

    • Click Start, click Control Panel, click
      System and Security, and then click BitLocker Drive Encryption.
    • Click Suspend Protection for the operating system drive.
    • A message is displayed, informing you that your data will not be protected while BitLocker is suspended and asking if you want to suspend BitLocker Drive Encryption.
    • Click Yes to continue and suspend BitLocker on the drive.

    Let us know how it goes.
     
    Paola Gar, Apr 29, 2020
    #4
Thema:

Bitlocker/ Hard Drive Issue

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