Windows 10: bitlocker hp envy no key never set this up

I woke up to my Envy laptop showing a blue screen asking for a bitlocker password. I don't have a bitlocker password, I've never encrypted my device or set this up. Googled, found out my bitlocker password should be at my Microsoft account. Found my account, see my envy laptop with bitlocker "live" and when I click the button to see my key to unlock... NO KEY.


I'm the only one who uses this, it's a home laptop. No IT department set this up. I've used it for a year. Never changed harddrives, did anything fancy to it- I'm not computer saavy in that way.


So I call HP. They blame Microsoft. I call Microsoft, They blame HP.

Called a local laptop repair shop and he tells me that he's received 100s of calls the last few days on this same thing and there is nothing he can do but charge me $400 to take mydrive out and hopefully reinstall windows and maybe save my documents.


Microsoft offers me a PAID service to fix this problem. I think this is ransom. YOU Microsoft and HP set this in my computer and now I can't get to my work or personal files. I need this fixed, and anyone who has this same issues please contact me as I'm starting a class action.

:)

 

unable to turn on bitlocker on hp envy

Original Title: bitlocker on hp envy

So I have a hp envy that uses windows 10. I've been trying to turn on my bitlocker so I can use encryption, but whenever I try or click on bitlocker setting to turn it on nothing comes up and I don't know how I can turn it on.

 

asking for BitLocker recovery which I never set up

I got a new Dell windows 10 laptop, and today when I started it, it said it was finishing updates. Then once finished, it is asked for the BitLocker recovery key and will not go any further. I never set one up. (My Microsoft account (hotmail login) is
also now locked for 30 days from looking up more info about my recovery key because I just made the mistake of adding my cell phone number as part of my account and msft says they need to lock it for 30 days for security.)

I see a long list of troubleshooting steps in another thread that includes booting from a USB stick which I do not own. It really seems unacceptable that a user should have to do all these steps without help from Microsoft. I expect to be able to turn
on a laptop and use it, not spend all day on diagnostics. I also want to understand WHY this is happening, not just be given a long list of steps that may or may not work. And, HOW To contact a real person to help.

 

bitlocker recovery key

how do I recovery bitLocker key for my HP Envy laptop