Windows 10: Bitlocker huge problem

Discus and support Bitlocker huge problem in AntiVirus, Firewalls and System Security to solve the problem; Hi all. First of all, sorry if I missed the topic since I couldn't find the suitable one for Bitlocker. I used Bitlocker to lock my external... Discussion in 'AntiVirus, Firewalls and System Security' started by Harris J, Dec 6, 2019.

  1. Harris J Win User

    Bitlocker huge problem


    Hi all.


    First of all, sorry if I missed the topic since I couldn't find the suitable one for Bitlocker.


    I used Bitlocker to lock my external Toshiba Canvio Basic hard drive but instead of locking it, it messed it up badly.


    So, while encrypting, the progress bar filled up to 64% and stopped. I left it like that for about two and half days, I know it can take some time to encrypt stuff. Then the loud clanking noises came from the external drive which was bought less than month ago. That gave me anxiety attack since I have some important stuff on it. While having that anxiety attack, I stopped the process (which I shouldn't have done) and then tried to access the files when Windows File Explorer froze and didn't respond at all.

    So my next (bad) move was to turn off the Bitlocker through the Manage Bitlocker in Control panel, which started the decryption process. I thought it's going to be ok, it will decrypt the stuff it encrypted and that's that. But no, the progress bar filled up to 94.3% and stayed there for a day, producing clanking noises all the way.

    Now I can't back up any files since it says "Invalid MS-DOS function" when tying to copy a file from it to Desktop.


    Things I tried:

    • using repair -bde to empty drive with password, recovery key in cmd as admin -- did not work since it said that it "Failed to enable raw access mode on volume"
    • using manage-bde -on to start the encryption process again -- got stuck at 4% for days and clicking noises
    • trying CHKDSK /F and /R to fix errors on the drive -- got a message " The type of the file system is RAW; CHKDSK is not available for RAW drives."
    • using Windows error checking tool -- got a message "There was a problem repairing this drive.; Windows was unable to repair the drive.; Close this dialog box, and then try to repair the drive again."

    This all went bad probably because of some hardware fault on the external HDD, because of all the clicking noises. I don't understand how it could happened since I bought it new from the store.


    Any ideas/suggestions what should I try to do next or to just accept the fact that my data is gone forever?

    :)
     
    Harris J, Dec 6, 2019
    #1
  2. Peer_Sam Win User

    problem with bitlocker

    Hi Roeslie,

    Thank you for writing to Microsoft Community Forums.

    We need some more details to help you find the solution to your problem.

    • Which edition of Windows 10 is installed on your surface machine?
    • Did you notice any changes on the computer recently?
    • When you say, you have a problem with your Surface machine about BitLocker key, do you mean that the surface machine asks you to enter the BitLocker key to allow you to sign into Windows?
    • Does the other computer ask you to enter the BitLocker key to allow you to access the files saved on it?

    If you are being asked to enter a BitLocker key to sign into your surface machine and you don’t remember your BitLocker key, you can follow the instructions given in the link below to find the BitLocker recovery key.

    Find my BitLocker recovery key

    Please get back to us with the information requested above, so that we can suggest the appropriate troubleshooting steps.

    Peer Samie

    Microsoft Community-Moderator
     
    Peer_Sam, Dec 6, 2019
    #2
  3. Paola Gar Win User
    Need to turn off Bitlocker to install Windows 10

    Hi,

    We suggest doing the following steps again to resolve the issue. To complete the procedure, make sure that you have the following information:

    • You must be able to provide administrative credentials.
    • The drive must be BitLocker-protected.
    To suspend BitLocker Drive Encryption on an operating system drive, please follow the steps below:

    • Click Start, click Control Panel, click
      System and Security, and then click BitLocker Drive Encryption.
    • Click Suspend Protection for the operating system drive.
    • A message is displayed, informing you that your data will not be protected while BitLocker is suspended and asking if you want to suspend BitLocker Drive Encryption.
    • Click Yes to continue and suspend BitLocker on the drive.

    Let us know how it goes.
     
    Paola Gar, Dec 6, 2019
    #3
  4. Ernie San Win User

    Bitlocker huge problem

    Bitlocker

    Hello Nandana,

    To enable BitLocker on your computer, you follow the steps below:

    • Sign in to your Windows account with an administrator access.
    • Press the Windows key.
    • Type and enter BitLocker.
    • Click Turn on BitLocker.
    • If the system is asking to sing in to administrator access, please do so.
    For additional information about BitLocker, we suggest that you check the frequently ask question on this
    link. The link provided applies to Windows 8.1 to higher version.

    If you have other concerns, don't hesitate to reach us.
     
    Ernie San, Dec 6, 2019
    #4
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Bitlocker huge problem

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