Windows 10: BitLocker Key Access Issue

Discus and support BitLocker Key Access Issue in Windows 10 Software and Apps to solve the problem; Hello,My HP laptop broke down, and during the repair process, the BitLocker Key is required. This key is linked to my Microsoft account associated with... Discussion in 'Windows 10 Software and Apps' started by AyazB, Oct 13, 2024.

  1. AyazB Win User

    BitLocker Key Access Issue


    Hello,My HP laptop broke down, and during the repair process, the BitLocker Key is required. This key is linked to my Microsoft account associated with an old email of mine. However, I no longer have access to this email, as it belongs to a company I previously worked for.Although I am able to sign in to my Microsoft account, I cannot access the BitLocker management options due to two-step verification. It states that I need to wait for 30 days to resolve this issue, but I urgently need access to my computer and data. I kindly request a faster solution to recover my data.I look forward to your

    :)
     
    AyazB, Oct 13, 2024
    #1
  2. Xylee Del Win User
    Xylee Del, Oct 13, 2024
    #2
  3. Junaid_A Win User
    Can't locate the bitlocker key

    Hi Chris,

    Thank you for writing to Microsoft community forums.

    I understand that it can be difficult when your own computer is inaccessible due to some changes that could have happened. However, let's try a few troubleshooting steps and see if we can access the drive.

    • Are you aware of any changes that happened on the computer prior to this issue?
    • Did you setup a BitLocker on your device before?

    If you’ve not setup the BitLocker and it’s still prompting for the key, you may try to locate the BitLocker key on your Microsoft account, which will help you access the drive. Refer

    Find my BitLocker recovery key
    to know how to find the BitLocker recovery key.

    If no recovery key is found, you may enable the secure boot setting from BIOS and check if you can access the drive. Follow the steps listed below to enable
    secure boot.

    • Power off the device and then power it on.
    • Look for a message on the boot screen just before or after the manufacturer logo appears. You may need to press the
      ‘F1’,’F2’, or
      ‘Delete’
      button, whatever key is indicated on the boot screen to enter BIOS Settings.
    • Within BIOS, choose the tab ‘BOOT’.
    Note:
    Depending on the BIOS manufacturer this page could be
    BOOT, ADVANCED, STARTUP etc.

    • Look for a setting called
      ‘UEFI Secure Boot’
      and toggle the Secure Boot setting to
      ‘Enabled’.

    Note:
    Each BIOS could have a different name for
    UEFI Secure Boot.
    These are the keywords to look for:
    ‘UEFI’, ‘Secure Boot’,‘Legacy Boot’.


    • Restart the machine now to see if you can access the drive.

    Note:

    Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the
    configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

    If you still can’t access the drive, I suggest you to post your query in the

    TechNet forums
    . Our support professionals, equipped with knowledge on BitLocker, will help you further.

    Regards,
     
    Junaid_A, Oct 13, 2024
    #3
  4. Ernie San Win User

    BitLocker Key Access Issue

    Bitlocker

    Hello Nandana,

    To enable BitLocker on your computer, you follow the steps below:

    • Sign in to your Windows account with an administrator access.
    • Press the Windows key.
    • Type and enter BitLocker.
    • Click Turn on BitLocker.
    • If the system is asking to sing in to administrator access, please do so.
    For additional information about BitLocker, we suggest that you check the frequently ask question on this
    link. The link provided applies to Windows 8.1 to higher version.

    If you have other concerns, don't hesitate to reach us.
     
    Ernie San, Oct 13, 2024
    #4
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BitLocker Key Access Issue

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