Windows 10: Bitlocker Key on MS account is for an unknown device

Discus and support Bitlocker Key on MS account is for an unknown device in Windows 10 Installation and Upgrade to solve the problem; Hi, When starting my laptop today I was asked to put in my bitlocker key. So I logged onto my Microsoft account and found my device DESKTOP-07XXXX.... Discussion in 'Windows 10 Installation and Upgrade' started by Natasha_76, Dec 2, 2020.

  1. NATASHA_76
    Natasha_76 Win User

    Bitlocker Key on MS account is for an unknown device


    Hi,

    When starting my laptop today I was asked to put in my bitlocker key. So I logged onto my Microsoft account and found my device DESKTOP-07XXXX. The bitlocker was turned on and so I selected the "manage recovery key" option. This took me to a page where the only device shown was one I had never seen before DESKTOP-1FHXXXX and didn't belong to anyone in my family there was also a key ID that didn't match the one shown on the defunct laptop and a bitlocker key that didn't work on my device


    I was prompted to enter my bitlocker key because secureboot was disabled, which I was able to resolve. But I am still concerned I don't have access to the right bitlocker key for this device. I've checked Azure AD and there are no devices listed.


    I read that this could happen if the motherboard is replaced, but this laptop hasn't had any repairs since I bought it, so I cant see why it would be connected to another bitclocker key.


    Any ideas of how to find the correct key? Is it best just to disable bitlocker?


    Thanks

    Natasha

    :)
     
    Natasha_76, Dec 2, 2020
    #1
  2. DENNIS WENZEL
    Dennis Wenzel Win User

    Bitlocker key can not be found in the microsoft account

    After a regular update of Windows my Notebook asked me for the Bitlocker Key although I never activated this. The device is listed in my account but in the list of keys it's not.

    Simply doing a reset is definitely not an option, the data is needed.

    Every single suggestion for how to find the key is absolutely useless so far.
     
    Dennis Wenzel, Dec 2, 2020
    #2
  3. XYLEE DEL
    Xylee Del Win User
    Xylee Del, Dec 2, 2020
    #3
  4. BLSNELLING
    blsnelling Win User

    Bitlocker Key on MS account is for an unknown device

    X800 GTO2 = Unknown Device

    I flashed the BIOS on my X800 GTO2 last night and it is listed in the Device Manager as an Unknown Device. Is this normal?
     
    blsnelling, Dec 2, 2020
    #4
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Bitlocker Key on MS account is for an unknown device

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