Windows 10: Bitlocker Key problems

Discus and support Bitlocker Key problems in Windows 10 Installation and Upgrade to solve the problem; My computer is requiring my bitlocker recovery key but the identifier does not match the one required. I have not changed anything that I am aware of.... Discussion in 'Windows 10 Installation and Upgrade' started by Scott-SMC, Jan 18, 2021.

  1. Scott-SMC Win User

    Bitlocker Key problems


    My computer is requiring my bitlocker recovery key but the identifier does not match the one required. I have not changed anything that I am aware of. How do I find my bitlocker key?

    :)
     
    Scott-SMC, Jan 18, 2021
    #1
  2. Xylee Del Win User
    Xylee Del, Jan 18, 2021
    #2
  3. Peer_Sam Win User
    problem with bitlocker

    Hi Roeslie,

    Thank you for writing to Microsoft Community Forums.

    We need some more details to help you find the solution to your problem.

    • Which edition of Windows 10 is installed on your surface machine?
    • Did you notice any changes on the computer recently?
    • When you say, you have a problem with your Surface machine about BitLocker key, do you mean that the surface machine asks you to enter the BitLocker key to allow you to sign into Windows?
    • Does the other computer ask you to enter the BitLocker key to allow you to access the files saved on it?

    If you are being asked to enter a BitLocker key to sign into your surface machine and you don’t remember your BitLocker key, you can follow the instructions given in the link below to find the BitLocker recovery key.

    Find my BitLocker recovery key

    Please get back to us with the information requested above, so that we can suggest the appropriate troubleshooting steps.

    Peer Samie

    Microsoft Community-Moderator
     
    Peer_Sam, Jan 18, 2021
    #3
  4. Bitlocker Key problems

    Bitlocker Key

    Hi,

    Thank you for posting your concern. It is good that you know the Bitlocker key to properly get into the computer. To help you turn off the Bitlocker key, you can follow the steps below:

    Please make sure you are signed as the Administrator of the computer.

    To suspend BitLocker Drive Encryption on an operating system drive


    • Click Start, click Control Panel, click
      System and Security
      , and then click BitLocker Drive Encryption.

    • Click Suspend Protection for the operating system drive.

    • A message is displayed, informing you that your data will not be protected while BitLocker is suspended and asking if you want to suspend BitLocker Drive Encryption. Click
      Yes to continue and suspend BitLocker on the drive.

    To turn off BitLocker Drive Encryption


    • Click Start, click Control Panel, click
      System and Security
      , and then click BitLocker Drive Encryption.

    • Find the drive on which you want BitLocker Drive Encryption turned off, and click
      Turn Off BitLocker.

    • A message is displayed, informing you that the drive will be decrypted and that decryption may take some time. Click
      Decrypt the drive to continue and turn off BitLocker on the drive.

    Let us know if this resolves your concern.
     
    Lemuel Cie, Jan 18, 2021
    #4
Thema:

Bitlocker Key problems

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