Windows 10: BitLocker not accepting Password and Recovery Key which are correct.

I was removing bit locker password by decrypting it but suddenly it starts not responding and program closed then I restart my pc and try to unlock external hard drive but when I enter correct password and recovery key it says "Password entered is incorrect."

What to do please help anyone, my data is important to me.

:)

 

Bitlocker will not accept password or Recovery Key

I am trying to access my hard drive , But my recovery key and password are not being accepted

by bitlocker.

This Recovery key was sent to me when setting up the bitlocker, But now says it's a invalid key



Is there a problem with this software as its not accepting my recovery key Or password.



Can this bitlocker be reset so that it Can accept my recover key.



Any help please.Alan

 

BitLocker won't accept correct disk password after... something

The company I work for has computers with TPM chips and Windows 10 Enterprise, and uses BitLocker for full-disk encryption. They have BitLocker configured to require a password at boot (which I believe means the TPM is not involved in the decryption, and the disk should only be encrypted by the password itself; is this wrong?).

A coworker has his computer off the network for a while and they removed his computer's access. To get access back, IT had to do "stuff" to it.

In the process of this, they had to

• Make BIOS accept USB boot drive
  
• Do something, maybe including updates to stuff (they weren't able to explain what the thing they ran did, only that it "did stuff")
  
• Boot the computer
  
• Noticed BitLocker password wasn't working
  
• Went back into BIOS and re-initialized the TPM (because "sometimes that makes it accept the recovery key")
  

But the BitLocker password still didn't work... and the extraordinarily-competent IT people (the same ones who re-initialized the TPM) also lost the recovery key from their database.

What is actually causing it to reject the correct password?

Is the TPM relevant to this at all? (does password-protection require both the password to be correct AND the TPM to have the correct PCR state, or is it independent of the TPM?)

How can he unlock the drive with the password? (if the above question is that it still requires the TPM, then this is probably a worthless question because it's impossible)

 

BitLocker won't accept correct disk password after... something

Yes; BitLocker absolutely was using the TPM to store the key. When the TPM configuration was wiped this key was permanently lost. The only way to access the drive currently is with the recovery key.

The password would only be accepted after the applicable recovery key was provided.

This is not possible in the current condition the system is in.

The recovery key is required, in order for the password to be used, in order to enable BitLocker again. BitLocker was automatically suspended when the TPM configuration was wiped. The data is still encrypted but the recovery key is required in order to access the data.