Windows 10: Bitlocker not recognizing Seagate external USB hard drive

Discus and support Bitlocker not recognizing Seagate external USB hard drive in Windows 10 Drivers and Hardware to solve the problem; I am having no luck in trying to figure out why the Microsoft Windows Bitlocker Drive Encryption app will not recognize a new Seagate external USB hard... Discussion in 'Windows 10 Drivers and Hardware' started by StevenSutton2, Nov 28, 2020.

  1. STEVENSUTTON2
    StevenSutton2 Win User

    Bitlocker not recognizing Seagate external USB hard drive


    I am having no luck in trying to figure out why the Microsoft Windows Bitlocker Drive Encryption app will not recognize a new Seagate external USB hard drive. I have other external drives Toshiba, HP and have had no problems with them. When I bring up the Bitlocker control window under System and Security, that drive does not appear in the Removable data drive section. Also, in File Explorer under the "Drive Tools" tab the Bitlocker button is not functional. There are no problems with the drive as I have successfully copied files to it. I'm lost so would appreciate any guidance.

    :)
     
    StevenSutton2, Nov 28, 2020
    #1
  2. TODDB
    ToddB Win User

    USB 3.0 Seagate SATA External Hard Drive Not Recognized Win. 10

    I recently purchased a Seagate Momentus 5400.6 hard drive and a Sabrent USB 3.0 SATA Hard Drive flat docking station to connect via usb to my Dell XPS L702x laptop. Upon putting the hard drive in the external enclosure and connecting to my laptop via usb my computer is not recognizing this external hard drive in disk management. I can see it in device manager and it is listed as "Jmicron SCSI Disk Device". I can also see it in devices and printer listed as "Jmicron". However it is not recognized or listed in disk management and file explorer. I am a novice when it comes to hardware issues as I am more of a software guy but I have tried everything I can find on the net to no avail. ie uninstalling and installing the drivers, using seagate utilities (I cannot also see it in Seagates applications), disabling fast startup, windows devices and printers troubleshooting, etc. I suspect (maybe incorrectly) that this device is showing up as "Jmicron SCSI disk device" instead of a SATA drive but that is coming from someone who again does not know alot about the device/hardware side. I would like to make this external drive a full backup for my windows 10 laptop and any assistance that could be provided would be GREATLY appreciated. Thanks for any help you may be!
     
    ToddB, Nov 28, 2020
    #2
  3. MARKFINLAY_995
    MarkFinlay_995 Win User
    Seagate External 2T Hard Drive

    Hi Richard

    I should point out that I updated from Win 8 to Win 10 some time in September

    To answer your questions;

    Yes, I used the Seagate drive the previous day

    No, the Seagate drive was not connected during the upgrade

    The Seagate external hard drive is USB powered

    The contents on the external Seagate hard drive are still intact and can been proven on another PC

    I have a external WD hard drive which is still recognized post upgrade

    Mark
     
    MarkFinlay_995, Nov 28, 2020
    #3
  4. DIGITALSCHISM
    DigitalSchism Win User

    Bitlocker not recognizing Seagate external USB hard drive

    Bitlocker doesn't recognize external hard drive

    I am running Windows 10 pro and when I go into the policies they are listed as not configured. The hard drive is a Toshiba Canvio Basics 2 TB USB 3.0 Hard Drive. I successfully used bitlocker on my internal hard drive 2 years ago so maybe the external
    drive is the issue?
     
    DigitalSchism, Nov 28, 2020
    #4
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Bitlocker not recognizing Seagate external USB hard drive

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