Windows 10: Bitlocker Recovery Key for Wrong Device

Hi,


I recently got my computer repaired and when I got it back it's been asking for my bitlocker recovery key. I went to support.microsoft.com/en-ph/help/4530477/windows-10-finding-your-bitlocker-recovery-key and followed the instructions, but the only recovery key that's associated with my microsoft account isn't for my device. This is weird, because I only have one device connected to microsoft and it isn't the one I have the recovery key for. Is there anyway for me to get the right recovery key?


Thank you!

:)

 

bitlocker recovery key

Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.

 

BitLocker Key

There may be a software that triggered the BitLocker in your Windows 10 PC. To assist you better, we suggest that you check these articles for further information:

• Find my BitLocker recovery key.
• BitLocker recovery keys: Frequently asked questions.

• BitLocker

Let us know if you need further assistance.

 

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