Windows 10: BitLocker Recovery Key not stored in Microsoft Account

Here is the sequence of events that resulted in me unable to access the data on my additional HDD.


30th August - Purchased new computer and installed windows 10 64-bit Pro on 500GB internal harddrive.


4th September - Added another 2TB harddrive and moved my personal data.


17th September - Installed Linux operating system on internal hard drive overwriting windows 10. Unable to access the data on the 2 TB HDD from Linux.


17th September - Reinstalled Windows 10 64-bit Pro on 500GB internal harddrive overwriting Linux.


Unable to access the 2 TB HDD from Windows since it was bitlocker encrypted.


My Microsoft Account has 2 BitLocker recovery keys. But both are for the internal HDD in which the OS was installed twice. No key listed for the external HDD.


Is there a way to get the bitlocker recovery key for the external HDD?


Is it possible that the 2 TB HDD I purchased was bitlocker enabled by the previous buyer and then returned to seller and that's why it is not listed in my microsoft account?

:)

 

bitlocker recovery key

Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.

 

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Hi Jessen P

Thank you very much for your advice.

I did follow your suggestion but I can't get recovery key.

I got the below message.

You don't have any BitLocker recovery keys in your Microsoft account.

Next Step, What should I do?

 

Cannot Save Bitlocker Recovery Key to Microsoft Account

I have a brand new Surface Pro with Windows 10. I am attempting to enable BitLocker.

From the Control Panel / Manage Bitlocker, I click "Turn on BitLocker".

I am given a question, "How do you want to backup your recovery key?" and I choose, "Save to your Microsoft account."

I am greeted with a popup, "Bitlocker Drive Encryption error. Can't sign in to your Microsoft account. You need to be signed in to Windows with a Microsoft account to save your recovery key. Sign out and hen sign in with a Microsoft account, or go to
Settings and choose Accounts to change your existing account."

I am signed in, but I went through these steps again, but I am unable to save my recovery key to my Microsoft account.

How do I fix this?

***Post moved by the moderator to the appropriate forum category.***