Windows 10: BitLocker recovery key not working - locked out of my laptop

Discus and support BitLocker recovery key not working - locked out of my laptop in Windows 10 Software and Apps to solve the problem; I am on a Dell using OS Windows 11 and BitLocker recovery key not working - locked out of my laptop I clearly see the key looked up on my phone and my... Discussion in 'Windows 10 Software and Apps' started by JorieSexton, Jan 7, 2022.

  1. BitLocker recovery key not working - locked out of my laptop


    I am on a Dell using OS Windows 11 and BitLocker recovery key not working - locked out of my laptop I clearly see the key looked up on my phone and my work computer in my MS account but it does not work.Yesterday my machine said said it had updates to install so I did then hit restart, now I have nothing but a BitLocker screen.Please help!

    :)
     
    JorieSexton, Jan 7, 2022
    #1

  2. Bitlocker recovery key

    Hello,

    I'm the IT user-support person in a company and I have this issue with a corporate laptop (belong to a domain & Active Directory):

    I received from a user his laptop "dead" (no power-on, nothing to start-it). Accordingly to company security policies I deliver the laptop in service with another blank disk (the same SSD type) because the original one contained data.

    After receiving the fixed laptop from service, I changed back the disks by putting the original one at it place.

    Now, it occur the issue: at first step of booting it request the Bitlocker recovery key because the disk was bitlocker encrypted before.

    The bad-luck is that I don't have this Bitlocker recovery key nowhere: on the printed paper, USB memory stick and not even on the Active Directory.

    Is strange, because ussually, the other workstations (laptops with bitlocker activated) have this information on Active Directory.

    Maybe because of a possible cause: the laptop owner use to work at home with the laptop and the Active Directory didn't synchronized the information related to Bitlocker recovery key (like for other laptop used in LAN).

    I have the "Recovery key ID" on the blue screen for the laptop but is useless because I cannot find the "Bitlocker recovery key" on Active Directory using it.

    What do you suggest to do in this case?

    Many thanks for any advice and answer.

    Mircea Dumitrescu.
     
    Mircea Dumitrescu (mdumitre), Jan 7, 2022
    #2
  3. bitlocker recovery key

    Hi Singh,

    Thank you for writing to Microsoft Community Forums.

    In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

    1. Are you not able login to your computer due to BitLocker Recovery Key?
    2. Did you ever setup BitLocker Recovery Key on your computer?
    3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
    4. Are you using Windows 10 Home or Windows 10 Professional?

    Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

    Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.
     
    Shafeeq_Khan, Jan 7, 2022
    #3
  4. BitLocker recovery key not working - locked out of my laptop

    BitLocker recovery key

    Hi Dan,

    We understand that you're experiencing an issue related to Bitlocker.

    Just to confirm, are you being asked for a Bitlocker recovery key from the lock screen after booting PC? If not, where are you exactly being asked for a Bitlocker recovery key?

    Also, are you the only person that has an account on your device? Have you already done any troubleshooting steps to try to resolve the issue? If yes, what are these troubleshooting steps?

    We'll be waiting for your confirmation.

    Regards.
     
    Michelle Her, Jan 7, 2022
    #4
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BitLocker recovery key not working - locked out of my laptop

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