Windows 10: Bitlocker recovery key requested after computer is awoken from sleep

There have been numerous occasions when I've tried to wake my Surface Book from sleep, only to have to enter a Bitlocker recovery key. It seems that this happens most often after closing the clamshell to put it to sleep, although I haven't done a careful analysis. Most of the time I leave it in my Surface Dock and either manually put it to sleep or let it fall asleep, and it wakes just fine.


I've probably had to enter the recovery key half a dozen times in as many months, which seems far too frequent. Today I was prompted to enter it, successfully unlocked the drive, then couldn't sign in with either Windows Hello (?? it's still my face?) or my PIN. I successfully logged in with a recovery PIN texted to my phone, then reset my PIN.


After logging in, everything is fine. I don't even have any updates to install. I dislike the amount of disruption this causes when there seems to be no underlying issue. How can I prevent this from happening?

:)

 

bitlocker recovery key

Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.

 

BitLocker Recovery Key request

Have found my BitLocker Recovery Key and input. All good. Turn off Surface Pro3 and then turn on again and the request for the BitLocker Recovery Key comes up again? Why does this continue to come up?

 

Bitlocker recovery key

Hello,

I'm the IT user-support person in a company and I have this issue with a corporate laptop (belong to a domain & Active Directory):

I received from a user his laptop "dead" (no power-on, nothing to start-it). Accordingly to company security policies I deliver the laptop in service with another blank disk (the same SSD type) because the original one contained data.

After receiving the fixed laptop from service, I changed back the disks by putting the original one at it place.

Now, it occur the issue: at first step of booting it request the Bitlocker recovery key because the disk was bitlocker encrypted before.

The bad-luck is that I don't have this Bitlocker recovery key nowhere: on the printed paper, USB memory stick and not even on the Active Directory.

Is strange, because ussually, the other workstations (laptops with bitlocker activated) have this information on Active Directory.

Maybe because of a possible cause: the laptop owner use to work at home with the laptop and the Active Directory didn't synchronized the information related to Bitlocker recovery key (like for other laptop used in LAN).

I have the "Recovery key ID" on the blue screen for the laptop but is useless because I cannot find the "Bitlocker recovery key" on Active Directory using it.

What do you suggest to do in this case?

Many thanks for any advice and answer.

Mircea Dumitrescu.