Windows 10: Bitlocker recovery key - showing as wrong device name when entered that page and bitlocker...

Have to enter the bitlocker recovery key on my Lenovo laptop ... logged in to my Microsoft account to find it and when I went to the screen that is supposed to show the bitlocker code .. is displaying but the Device name is different than displayed on the previous screen and on my device screen .. so the bitlocker code is not working as a result. Device name was displayed correctly in previous screen .. so obviously a microsoft bug again

:)

 

Enter Bitlocker Recovery Key page at boot

Hi,

Yesterday my laptop got a Windows update and on rebooting, it's stuck at "Enter Bitlocker Recovery Key" page. I never set up the key. It says "there has been a change in secure boot" and hence you need to enter the recovery key. But when I setup my laptop
for the first time, I never setup any bitlocker key. Also, the device is not shown in any of microsoft accounts. How do I find the recovery key?

 

Bitlocker Recovery Key

Hi,

My HP Envy underwent some updates when I shut it down last night. These completed normally.

This morning when I turned it on it is asking for a Bitlocker Recovery key. I was not aware that this laptop even had bitlocker activiated, but clearly it has.

I do not know what the recovery key is, I have not copied it to a USB stick or written it on a piece of paper. Why would I? I didn't even know bitlocker was activated.

I visited my microsoft account and found that the HP is listed in the 'Devices' section with the correct identifier and there is a link to 'Bitlocker details'. However, when I click this the bitlocker key and key identifier listed there do not match the key identifier that the laptop is asking for. And entering this key just gets me "this is incorrect".

How come the wrong key is listed there?

How can I get the correct key?

Is there anyway to get round this without losing all my data?

 

Enter Bitlocker Recovery Key page at boot

Hi,



Thank you for writing to Microsoft Community Forums.



In respect of your concern, the BitLocker recovery page you are getting is for the BIOS security and that is setup from the manufacturer.



I would suggest you to get in contact with the computer’s manufacturer and they will help you with the BitLocker recovery key.



Hope it helps.



Rohit Raina

Microsoft Community - Moderator