Windows 10: Bitlocker self-activation - no recovery key

Discus and support Bitlocker self-activation - no recovery key in AntiVirus, Firewalls and System Security to solve the problem; Hello, I'm hoping someone here can help me. I upgraded my Windows 10 system last week. At the end of the upgrade, it advised that Avast wanted to... Discussion in 'AntiVirus, Firewalls and System Security' started by Sspanna76, Oct 20, 2020.

  1. Sspanna76 Win User

    Bitlocker self-activation - no recovery key


    Hello,

    I'm hoping someone here can help me. I upgraded my Windows 10 system last week. At the end of the upgrade, it advised that Avast wanted to upgrade as well, so I said yes and that upgrade went ahead.

    However, somehow during that process Bitlocker has been triggered. I did not set up Bitlocker when I bought my laptop in February this year, so I do not have a recovery key. I've been speaking to Microsoft and they suggested that the Avast update might be responsible for this.

    After speaking to Microsoft and Lenovo technocal support for days now, I still have no clear answers and can't get into my computer. I can't even do a clean install of Windows because I'm locked out of the c drive.

    If anyone else is aware of this happening and know what the fix is, I will be forever grateful. Just to confirm, I did not set up Bitlocker so there is no recovery key - I've looked on the appropriate section of Microsoft's settings 50 times in the hope that it might appear, but no!

    Also, one last idiosyncratic thing... I'm running Windows 10 Home which Microsoft say is not compatible with Bitlocker. So I'm actually stuck in a paradox!

    Thank you in advance,
    Anna

    :)
     
    Sspanna76, Oct 20, 2020
    #1

  2. bitlocker recovery key

    Hi Singh,

    Thank you for writing to Microsoft Community Forums.

    In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

    1. Are you not able login to your computer due to BitLocker Recovery Key?
    2. Did you ever setup BitLocker Recovery Key on your computer?
    3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
    4. Are you using Windows 10 Home or Windows 10 Professional?

    Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

    Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.
     
    Shafeeq_Khan, Oct 20, 2020
    #2
  3. Bitlocker recovery key

    Hello,

    I'm the IT user-support person in a company and I have this issue with a corporate laptop (belong to a domain & Active Directory):

    I received from a user his laptop "dead" (no power-on, nothing to start-it). Accordingly to company security policies I deliver the laptop in service with another blank disk (the same SSD type) because the original one contained data.

    After receiving the fixed laptop from service, I changed back the disks by putting the original one at it place.

    Now, it occur the issue: at first step of booting it request the Bitlocker recovery key because the disk was bitlocker encrypted before.

    The bad-luck is that I don't have this Bitlocker recovery key nowhere: on the printed paper, USB memory stick and not even on the Active Directory.

    Is strange, because ussually, the other workstations (laptops with bitlocker activated) have this information on Active Directory.

    Maybe because of a possible cause: the laptop owner use to work at home with the laptop and the Active Directory didn't synchronized the information related to Bitlocker recovery key (like for other laptop used in LAN).

    I have the "Recovery key ID" on the blue screen for the laptop but is useless because I cannot find the "Bitlocker recovery key" on Active Directory using it.

    What do you suggest to do in this case?

    Many thanks for any advice and answer.

    Mircea Dumitrescu.
     
    Mircea Dumitrescu (mdumitre), Oct 20, 2020
    #3
  4. Xylee Del Win User

    Bitlocker self-activation - no recovery key

    Xylee Del, Oct 20, 2020
    #4
Thema:

Bitlocker self-activation - no recovery key

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