Windows 10: Bitlocker to Go - option to save recovery key "Save to your cloud domain" is missing.

Discus and support Bitlocker to Go - option to save recovery key "Save to your cloud domain" is missing. in AntiVirus, Firewalls and System Security to solve the problem; Hi, I am implementing Bitlocker to Go for my Customer. All machines are joined to Azure AD and users are in AAD to (sync'ed from on-prem using AAD... Discussion in 'AntiVirus, Firewalls and System Security' started by Alenat, Jul 22, 2019.

  1. Alenat Win User

    Bitlocker to Go - option to save recovery key "Save to your cloud domain" is missing.


    Hi,


    I am implementing Bitlocker to Go for my Customer. All machines are joined to Azure AD and users are in AAD to (sync'ed from on-prem using AAD Connect). OS drive is encrypted using Bitlocker and recovery keys for OS drive are successfully saved in AAD and accessible under a user profile.


    When I try to enable Bitlocker to Go on removable media I expect to see "save to your cloud domain account" option in addition to "Print the recovery key" and "Save to a file" options for recovery key location. Unfortunately "in your Cloud domain option" is not available.


    If I encrypt a data drive, this option is available. So it looks like it is missing for removable media only... I am wondering if it is by design or I am missing something?


    One more note: the device is managed by Intune, and the option to save recovery key in AAD is enabled for OS Drive and Data drives, but Intune does not have such option for removable media...


    Regards,


    Alex

    :)
     
    Alenat, Jul 22, 2019
    #1
  2. DET_q Win User

    Unable to save BitLocker recovery key to cloud domain account

    I have enabled BitLocker after upgrading to Windows 10 Pro account (from Windows 10 Home). My internal hard drive appeared to be already encrypted (not sure how) and there is a recovery key listed in my cloud domain account. I have now encrypted my external
    backup drive also, and am trying to store the recovery key for that drive in my account. I click "Save to your cloud domain account", and a pop up appears saying "please wait while recovery key is saved". This completes, with no errors displayed. But when
    I look in my cloud account, I still just see the original recovery key from my internal drive listed, and no new key appears in the list. If I save the key to file, it saves fine (but that is not a good long term solution for me). Does anyone know how to actually
    save this key to the cloud account?

    Thanks
     
    DET_q, Jul 22, 2019
    #2
  3. ACOF7 Win User
    Bitlocker - Save to your cloud domain account

    Hi,

    It looks like for the option 'Save to your cloud domain account' to appear when backing up the Bitlocker key, the user needs to be an administrator.

    Currently, when setting up Bitlocker on a new computer for a domain user, I have to first temporarily add the domain user as a member of the Administrators group in the Local Users and Groups and then enter the domain user credentials in the UAC prompt when
    it comes up to turn on Bitlocker. If those 2 criteria are not met, only 'Save to a file' and 'Print the recovery key' are shown.

    Was this the case in the past?
     
    ACOF7, Jul 22, 2019
    #3
  4. theking2 Win User

    Bitlocker to Go - option to save recovery key "Save to your cloud domain" is missing.

    theking2, Jul 22, 2019
    #4
Thema:

Bitlocker to Go - option to save recovery key "Save to your cloud domain" is missing.

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