Windows 10: BitLocker Windows 10

Hi


this morning when powering up my lenovo ideapad 100S, it booted straight to Bitlocker and is now asking for a recovery Key.

I have never been prompted for this before and have had the device from new.


i have checked my account and there is not Bitlocker key saved there and I cannot recall even being prompted to create one since owing the device or when booting up for the very 1st time.


I know it is only a cheap laptop but it is good just for surfing the web and basic stuff so would like to find the mystery Bitlocker key?


here is a screen shot for your reference, hope you can help me out.


Cheers Ross

*** Email address is removed for privacy ***




:)

 

Need to turn off Bitlocker to install Windows 10

Hi,

We suggest doing the following steps again to resolve the issue. To complete the procedure, make sure that you have the following information:

• You must be able to provide administrative credentials.
• The drive must be BitLocker-protected.

To suspend BitLocker Drive Encryption on an operating system drive, please follow the steps below:

• Click Start, click Control Panel, click
  System and Security, and then click BitLocker Drive Encryption.
• Click Suspend Protection for the operating system drive.
• A message is displayed, informing you that your data will not be protected while BitLocker is suspended and asking if you want to suspend BitLocker Drive Encryption.
  
• Click Yes to continue and suspend BitLocker on the drive.

Let us know how it goes.

 

BitLocker on Windows 10

Hi,

Thank you for the response and keeping the status updated.

This could be due to some corruption in the system files, please check the methods below and see if it helps:

Method 1:

I suggest you to start the BitLocker Device Encryption service.

Follow the below steps:

• Press Windows key + R from the Keyboard.
• Type services.msc and hit Enter.
• Search for BitLocker Device Encryption service.
• Double click on BitLocker Device Encryption service and click on
  Start button.
• Click on the dropdown list and set the Startup type to
  Automatic.

Method 2: Please try the steps provided in the given article.

Unlock a BitLocker-protected drive

If the issue persists, follow method 2.

Method 3: Perform SFC scan

I would suggest you to perform SFC scan and check if that helps. The
sfc/scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions. It is a utility in Windows that allows users to scan for corruptions in Windows system files and restore
corrupted files.

Refer the link: Use the System File Checker tool to repair missing or corrupted
system files

Note: Link applies to Windows 10 as well.

More information:
BitLocker Frequently Asked Questions (FAQ)

Let us know the status of the issue. We will be glad to assist you further.

Thank you.

 

Bitlocker

Hello Nandana,

To enable BitLocker on your computer, you follow the steps below:

• Sign in to your Windows account with an administrator access.
• Press the Windows key.
• Type and enter BitLocker.
• Click Turn on BitLocker.
• If the system is asking to sing in to administrator access, please do so.

For additional information about BitLocker, we suggest that you check the frequently ask question on this
link. The link provided applies to Windows 8.1 to higher version.

If you have other concerns, don't hesitate to reach us.