Windows 10: Black / Blank screen on boot up, no wireless mouse or keyboard functions

Discus and support Black / Blank screen on boot up, no wireless mouse or keyboard functions in Windows 10 BSOD Crashes and Debugging to solve the problem; Running windows 10 - 1903 As of yesterday, we believe after an update, PC boots to a black screen AND has no wireless mouse or keyboard... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Ronnie_T, Sep 14, 2019.

  1. Ronnie_T Win User

    Black / Blank screen on boot up, no wireless mouse or keyboard functions


    Running windows 10 - 1903


    As of yesterday, we believe after an update, PC boots to a black screen AND has no wireless mouse or keyboard functionality.


    Have checked cords, changed cords, checked the monitor source AND changed the monitor. No change. The monitor light is yellow and will display a message, if engaged manually, that we only need to touch any keyboard key or move the mouse. So the monitor seems to think the system is just sleeping. I think.


    Have also checked wireless device batteries and tried to get the system to recognize as new devices and reinstall. No luck.


    Also, while the PC starts up and is running, I don't hear windows come up.


    Currently, waiting to borrow a wired keyboard and mouse, with the hope of finding a way in.

    Any thoughts?


    No mouse or keyboard ALONG WITH no display is more than I've encountered in the past.


    Appreciate your thoughts and help on this.

    :)
     
    Ronnie_T, Sep 14, 2019
    #1
  2. Ronnie_T Win User

    Black / Blank screen on boot up, no wireless mouse or keyboard functions

    Running windows 10 - 1903

    As of yesterday, we believe after an update, PC boots to a black screen AND has no wireless mouse or keyboard functionality.

    Have checked cords, changed cords, checked the monitor source AND changed the monitor. No change. The monitor light is yellow and will display a message, if engaged manually, that we only need to touch any keyboard key or move the mouse. So the monitor seems
    to think the system is just sleeping. I think.

    Have also checked wireless device batteries and tried to get the system to recognize as new devices and reinstall. No luck.

    Also, while the PC starts up and is running, I don't hear windows come up.

    Currently, waiting to borrow a wired keyboard and mouse, with the hope of finding a way in.

    Any thoughts?

    No mouse or keyboard ALONG WITH no display is more than I've encountered in the past.

    Appreciate your thoughts and help on this.
     
    Ronnie_T, Sep 25, 2019
    #2
  3. Junaid_A Win User
    Microsoft Wireless mouse and keyboard lag in Windows 10

    Hi Bob,



    Thank you for writing to Microsoft Community Forums.



    To have clarity on this issue and guide you accordingly, kindly help us with the following information.



    • What is the exact model number of your wireless mouse and keyboard?


    This usually happens if there’s a signal interference. If you’re using a Wi-Fi router, you may want to move it away from the keyboard/mouse receiver to see if the issue persists.



    If the issue persists, I suggest you to try the troubleshooting methods listed in the following articles and see if it works.





    Let us know how it goes.

    Regards,
     
    Junaid_A, Sep 25, 2019
    #3
  4. Honey Win User

    Black / Blank screen on boot up, no wireless mouse or keyboard functions

    Budget wireless keyboard and mouse for gaming? (INR)

    hi, i searched lot, but cant find any wireless keyboard and mouse, there are so cheap things available, dont wana do mistake,
    can anyone suggest me, any budget wireless gaming keyboard and mouse which available in india?
    please help me.
     
    Honey, Sep 25, 2019
    #4
Thema:

Black / Blank screen on boot up, no wireless mouse or keyboard functions

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