Windows 10: Black frozen screen when switching users - Windows 10

Discus and support Black frozen screen when switching users - Windows 10 in Windows Hello & Lockscreen to solve the problem; I recently starting getting a "frozen" black screen when changing users - Windows 10. I have to do a hard shut down to restart the computer. I've... Discussion in 'Windows Hello & Lockscreen' started by Howard N, Apr 30, 2020.

  1. Howard N Win User

    Black frozen screen when switching users - Windows 10


    I recently starting getting a "frozen" black screen when changing users - Windows 10. I have to do a hard shut down to restart the computer. I've checked both the display adapter and monitor drivers in device manager which did not need updating as suggested on other posts.


    Any advice would be appreciated...very frustrating.

    :)
     
    Howard N, Apr 30, 2020
    #1

  2. Can't switch between users on Windows 10 gets black screen upon switching users

    Hello,

    Thank you for posting your query on Microsoft Community.

    To isolate this issue, I suggest you to create another user account and try to switch between your current user account and the new use account and check if you are facing the same issue.

    You can refer to the link below for more information on how to create new user account:

    http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8
    Note: Applies to Windows 10.

    If you are still getting the black screen error while switching between users, Kindly try the steps given in the following link and check if it helps:

    Black screen after upgrading to Windows 10

    Let us know the status of the issue. We will be glad to assist you further.

    Thank you.
     
    Sangeeta Sarkar, Apr 30, 2020
    #2
  3. Black screen while switching user account.

    Hello Raider,


    As per the query, while switching the users in your PC ends with black screen. And it even persists after a restart.

    - What is the make and model of your computer ?

    We recommend you to refer the steps Black screen and not signed in to Windows” in the below article to fix the black screen issue.

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems


    Keep us informed with the status of the issue.

    Thank you.
     
    Akheel Ahmed, Apr 30, 2020
    #3
  4. Black frozen screen when switching users - Windows 10

    Black screen when I switch users on Windows 10

    Hello,

    Black screen issues can be related to display drivers, updates, or a connection issue. For us to resolve this, can you let us know if this issue happens before or after you sign in to Windows 10? As an initial troubleshooting step, we suggest that you refer
    to this support article on
    how to troubleshoot black screen issues
    . You can choose which option applies to your concern and follow the troubleshooting steps as suggested.

    Let us know if there is anything else. We'll be glad to help.
     
    Jennifer Bri, Apr 30, 2020
    #4
Thema:

Black frozen screen when switching users - Windows 10

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