Windows 10: Black screen a thousand times and I don't know what else to do

Hi, I recently bought a brand new Ryzen 7 3700x, 5600xt, Asrock x570 steel legend, 16gb ram, 1tb nvme.

I assembled the pc correctly on Friday, I installed Windows, the system started, everything fine, I updated the drivers from Windows update and then downloaded the AMD app (adrenalin) to update the rest of the available drivers. The graphics drivers that I installed from Windows update were installed correctly and I noticed because it changed the resolution, then they were updated with the AMD app and everything was fine. Things went well up to there, I had no problem. Install a couple of light games to test that everything works fine and it indeed was working fine.

The problem came yesterday, Saturday, when I turned it off and turned it back on after a few hours. When I turned it on, the motherboard boot appeared, but then Windows did not start, (it did not show me to log in to my user, or the background of that screen, or anything), a black screen appeared, so I thought I had installed Windows incorrectly and it wasn't booting correctly, so I proceeded to install it again. Installed it and it booted fine. I started updating the system from Windows update and I left the PC, after a while I came back and again the screen was black. Rebooted the system a couple of times and the same thing happened again, Windows did not start after the motherboard boot screen appeared, black screen. I then had to reinstall Windows and, once installed, I started updating again from Windows update, this time I stayed watching to see what happened. When I was installing the Amd graphics drivers again, from Windows update,, the screen went black and the same story again, I restarted the PC and the black screen appeared after the motherboard boot, that is, the system did not show anything.

I installed Windows for the 3rd time and started googling. I found on google that Windows update sometimes has problems with the AMD drivers, either it installs them incorrectly or corrupted or something like that. so they recommended that I started the Windows system in safe mode and that with the help of a program called Display drivers uninstaller (DDU) I distil the option to allow windows update to install AMD graphics drivers. I was surprised that this option was already distilled. Even so, from that DDU app I uninstalled all the AMD drivers and then I thought that I should try to install drivers from the official AMD Adrenalin app. Boot windows, fine, downloaded Adrenalin and while I was installing the program, not even while installing the AMD drivers from the same proprietary program, again my screen went black.

Today, Sunday, I went to turn it on and, again black screen appeared, without being able to log in, rebooted and this time it appeared a message with a blue background that said
that Windows had been installed incorrectly. It gave me the option to go to the secure boot so I agreed and deleted the AMD drivers again, just in case. I managed to do it using the DDU again. I rebooted the Windows system and while I was googling something black screen again. So it looks like after a while screen just goes black, or idk...

So here I am now. Black screen again, no clue what tf I should do. Any help? Thanks

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:)

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.

 

black screen

Hi,

To assist you better regarding your concern, we would like to know more information:

• Did you get any error messages?
• Have you tried updating the drivers?

We suggest that you try the troubleshooting steps suggested by Sharath Srinivasa on this

link.

You can also check the article about troubleshooting black screen problems on the link below.

windows-10-troubleshoot-black-screen-problems

Hope this information helps. Please post us back if you need any further assistance.

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator