Windows 10: Black screen after cold boot

Discus and support Black screen after cold boot in Windows 10 Performance & Maintenance to solve the problem; After a cold boot I get a black screen with no mouse pointer. The computer powers up and the monitor comes on but the manufacturer's logo doesn't show... Discussion in 'Windows 10 Performance & Maintenance' started by SteveCollins6, Nov 26, 2018.

  1. Black screen after cold boot


    After a cold boot I get a black screen with no mouse pointer. The computer powers up and the monitor comes on but the manufacturer's logo doesn't show and nothing else appears. After repeatedly powering off (holding power button down) and retrying 5 or 6 times it eventually boots.

    I first noticed the problems after installing KB4100347: Intel microcode update a few weeks ago. I've not made any hardware changes or recent software changes other than Windows updates which are up to date.

    I have a desktop PC, Windows 10 v1803, build 17134.407 with all updates installed.

    I've tried the following solutions but none work:

    • Uninstalled KB4100347 (since reinstalled).
    • Updated graphics driver (NVidia GeForce GTX 750 Ti)
    • Disabled Fast Startup
    Control Panel => Power options => "Choose what the power button does" => "Change settings that are currently unavailable" => Untick the checkbox "Turn on fast startup".

    • Run System File Checker
    From the Command Prompt enter
    DISM.exe /Online /Cleanup-image /Restorehealth
    followed by
    sfc /scannow

    • Tried Windows logo key + Ctrl + Shift + B
    • Tried Windows logo key + P


    I've checked the computer's connections which all appear OK.

    I don't have any third-party antivirus software.

    How do I fix it?

    :)
     
    SteveCollins6, Nov 26, 2018
    #1
  2. zplugger Win User

    Black Screen after Log on


    Computer boots to windows log on,have no password here.After a minute on log on it go to a black screen,stays there forever. I can get to Task Manager from black Screen,lost on what to do next. Just want my Windows 10 back, not sure what caused this problem. Any Suggestion on what my next step should be?*Sad
     
    zplugger, Nov 26, 2018
    #2
  3. Black screen after booting

    Hi Darlene,

    There are several reasons why this issue occurs, such as a corrupted driver, Internet connection, third-party software, and external hardware or devices. For us to investigate the issue, please clarify the following:

    • Can you verify if the issue occurred during the update or after installing the update?
    • Are you able to log in to your computer?

    In the meantime, we suggest performing the steps provided on this link to resolve your black screen
    issue. On the "Troubleshoot black screen or blank screen errors" section, select the error that you're experiencing from the options provided.

    Get back to us with the result.
     
    Lov Dollente, Nov 26, 2018
    #3
  4. Black screen after cold boot

    Black screen error

    Hello,

    There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

    • Can you confirm to us if you are using a laptop or a computer?
    • Have you made any recent changes to your device prior to this happening?
    • What exactly were you doing when the error occurred?
    • Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

    As an initial part of troubleshooting, we suggest following the steps given on this article:

    Troubleshoot black screen or blank screen errors
    . This will help you diagnose and rectify most of the known black screen concerns.

    We will wait for your response.
     
    Dhavelyn Mer, Nov 26, 2018
    #4
Thema:

Black screen after cold boot

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