Windows 10: Black screen after failed BIOS update

Discus and support Black screen after failed BIOS update in Windows 10 Support to solve the problem; Hello, I was having some issues with my keyboard and graphics so after trying many possible fixes, I then tried to update the BIOS from within Windows... Discussion in 'Windows 10 Support' started by Beatdrumm, Nov 24, 2019.

  1. Beatdrumm Win User

    Black screen after failed BIOS update


    Hello, I was having some issues with my keyboard and graphics so after trying many possible fixes, I then tried to update the BIOS from within Windows 10. I used the .exe file from: https://www.dell.com/support/home/us...n-545s/drivers and before it finished updating there was a window showing that there had been an error.

    I restarted and now I only get a beep every five seconds or so and Windows doesn't load. All I see is a black screen and the keyboard doesn't respond.

    I'd really appreciate any help. Thank you.

    :)
     
    Beatdrumm, Nov 24, 2019
    #1
  2. Peer_Sam Win User

    Black screen after Windows update.

    Hi Crystel,

    Thank you for writing to Microsoft Community Forums.

    • Were you able to get to the desktop screen after you restarted the system?
    • When the screen was blank, were you able to see the cursor on the screen?
    • Did you get any error code or error message?

    Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

    Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

    Troubleshoot black screen or blank screen errors

    We look forward for your reply.

    Thanks,

    Peer Samie

    Microsoft Community-Moderator
     
    Peer_Sam, Nov 24, 2019
    #2
  3. Remon Ont Win User
    black screen

    Hi,

    To assist you better regarding your concern, we would like to know more information:

    • Did you get any error messages?
    • Have you tried updating the drivers?
    We suggest that you try the troubleshooting steps suggested by Sharath Srinivasa on this

    link
    .

    You can also check the article about troubleshooting black screen problems on the link below.

    windows-10-troubleshoot-black-screen-problems

    Hope this information helps. Please post us back if you need any further assistance.
     
    Remon Ont, Nov 24, 2019
    #3
  4. Black screen after failed BIOS update

    Black screen error

    Hello,

    There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

    • Can you confirm to us if you are using a laptop or a computer?
    • Have you made any recent changes to your device prior to this happening?
    • What exactly were you doing when the error occurred?
    • Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

    As an initial part of troubleshooting, we suggest following the steps given on this article:

    Troubleshoot black screen or blank screen errors
    . This will help you diagnose and rectify most of the known black screen concerns.

    We will wait for your response.
     
    Dhavelyn Mer, Nov 24, 2019
    #4
Thema:

Black screen after failed BIOS update

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