Windows 10: Black screen after forced shutdown during windows 10 update

Hello,

Hope all is well.

I have a Black Screen on my ASUS laptop after forced shutdown during windows 10 update.

Please advise.

Thank you.

J.

:)

 

Start up issue and going into black screen while updating Windows 10.

Hi Mullins,



I realize the inconvenience you are experiencing with Windows10. I will certainly help you.



This issue might occur if there is change in display settings or display adapter is corrupt.



To assist you to better, please provided us the information below:

• Are you getting any error message?
• Have you check the power supply to the computer?
• Have you tried to perform force shutdown of the computer and restarting it?

If you are in process of updating Windows 10 updates and getting black screen. Then I suggest you to wait for some for Windows 10 to get



I suggest you to follow the suggestion provided in the Microsoft Help Article about black screen issues and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems



Please get back to us with an update on black screen, we will be happy to help.



Thank you.

 

BLACK SCREEN ON STARTUP AFTER WIN 10 UPDATE

Thank you for the prompt reply. BTW its a Toshiba L500D. Yes I've tried forced shutdown repeatedly. I've tried a remote monitor (it gets "put to sleep, too"), I made an Installation Media DVD on another Laptop and tried that to no avail. I've tried Control-Shift
Esc; Ctrl-Alt-Del; F1, F2, F12. I've connected a known good HDD to a USB port. I've removed the HDD and substituted a known good HDD. I removed and re-fitted the RAM chips as suggested by Microsoft. All the while doing hard resets. Nothing gets any response
from the Black Screen condition. I cannot apply any of the fixes suggested such as I've been able to find in hours of searching because I cannot get anything but Black Screen. the Power light is on, the HDD runs up, the DVD drive runs up and just Black screen.

 

BLACK SCREEN ON STARTUP AFTER WIN 10 UPDATE

Hi Greg,

It seem the Acer laptop you have is still stuck on a black screen when you power it on. To resolve this concern, kindly answer the following questions;

• Have you tried to do a force shutdown of your laptop? You would usually need to press the power button for about 10 seconds to do this.
• What other troubleshooting steps have you tried?

Update us on the results, we look forward to your response.