Windows 10: Black Screen After Installing Update

After installing an update, there is nothing but a black screen. The black screen appears after the BIOS logo, Windows logo, and sign-in screen. The Ctrl-Alt-Del screen also does not come up when using the shortcut, nor does task manager, run, etc. I have had this issue twice, and the only way I have solved it was to uninstall the latest update.

I don't know if this is important or not, but when it first started, there were some power fluctuations (as in, turning on and off really quickly) where I live. Then this issue happened, and I managed to fix by uninstalling the latest update, but it wasn't the actual cause that time. Only this latest time, when I installed the update and got the issue, was it the "cause". I managed to fix it the same way, by uninstalling the latest update that had just been installed.

I also know that it isn't a hardware issue, since the hardware works just fine. Another thread I saw when I was researching this issue the first time suggested it might be a corrupted registry, could that be the issue?

Windows Version 1909 (Build 18363.959)

:)

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator

 

black screen

Hi,

To assist you better regarding your concern, we would like to know more information:

• Did you get any error messages?
• Have you tried updating the drivers?

We suggest that you try the troubleshooting steps suggested by Sharath Srinivasa on this

link.

You can also check the article about troubleshooting black screen problems on the link below.

windows-10-troubleshoot-black-screen-problems

Hope this information helps. Please post us back if you need any further assistance.