Windows 10: Black screen after lock screen

Discus and support Black screen after lock screen in Windows 10 BSOD Crashes and Debugging to solve the problem; Turn on computer and the lock screen appears random photos with trivia. Any mouse click brings up a black screen with the mouse pointer, nothing else... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Jkuas, Jan 8, 2020.

  1. Jkuas Win User

    Black screen after lock screen


    Turn on computer and the lock screen appears random photos with trivia. Any mouse click brings up a black screen with the mouse pointer, nothing else displayed. The mouse pointer moves with the mouse, but the login screen never appears. Tried ctrl-alt-del and ctrl-shift-esc with no change to the screen. There is no power icon or anything else displayed on the black screen and only a network icon on the lock screen. How do I get my computer back?

    :)
     
    Jkuas, Jan 8, 2020
    #1

  2. Black screen error

    Hello,

    There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

    • Can you confirm to us if you are using a laptop or a computer?
    • Have you made any recent changes to your device prior to this happening?
    • What exactly were you doing when the error occurred?
    • Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

    As an initial part of troubleshooting, we suggest following the steps given on this article:

    Troubleshoot black screen or blank screen errors
    . This will help you diagnose and rectify most of the known black screen concerns.

    We will wait for your response.
     
    Dhavelyn Mer, Jan 8, 2020
    #2
  3. zplugger Win User
    Black Screen after Log on


    Computer boots to windows log on,have no password here.After a minute on log on it go to a black screen,stays there forever. I can get to Task Manager from black Screen,lost on what to do next. Just want my Windows 10 back, not sure what caused this problem. Any Suggestion on what my next step should be?*Sad
     
    zplugger, Jan 8, 2020
    #3
  4. Rose Cal Win User

    Black screen after lock screen

    black screen

    Hi Bart,

    It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

    • Are you getting any error messages?
    • What happen when you tried to login?
    • What troubleshooting steps have you done so far?

    In the meantime, we suggest that you follow the steps in this
    article
    to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

    Let us know if you need further assistance.
     
    Rose Cal, Jan 8, 2020
    #4
Thema:

Black screen after lock screen

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