Windows 10: Black screen after locking the device

Discus and support Black screen after locking the device in Windows 10 Drivers and Hardware to solve the problem; Hello everyone,Yesterday I installed the most recent Windows updates on my device. I didn't really use the laptop because I installed them before... Discussion in 'Windows 10 Drivers and Hardware' started by SimonSBT, Aug 12, 2021.

  1. SimonSBT Win User

    Black screen after locking the device


    Hello everyone,Yesterday I installed the most recent Windows updates on my device. I didn't really use the laptop because I installed them before getting off of work and shut it down once finished.Since this morning, I have been facing a very troublesome issue. Whenever I lock the device with Win + L, the display stays on for a brief period of time, and then it goes black like usual. When I try to hit any key to unlock the device again, the screen stays black and there is nothing I can do apart from shutting it down forcibly from the power button.I have tried disabling hibernation and sleep

    :)
     
    SimonSBT, Aug 12, 2021
    #1

  2. Black Lock screen BACKGROUND

    Hi Bill,

    Let us know the make and model of your computer.

    Let us try few of the troubleshooting steps below and check if it helps.

    Step 1: Try to set the lock screen background to picture and check if the issue persists.

    Step 2: I suggest you to install all the pending updates on your device and check if it helps.

    Steps:

    • Connect to the internet.
    • Press Windows key and type updates.
    • Click on Check for updates.
    • Under Windows Updates, click on Check for updates.
    • Try to install the updates being shown.

    Step 3: Update the Display Adapter drivers.

    • Press Windows key + X key when you are at desktop.
    • Select Device Manager.
    • Expand Display Adapter.
    • Right click on the Display Adapter and click on
      Update Driver Software
      .
    • Restart the computer.

    Hope it helps. Reply to the post with an updated status of accessing the lock screen background for further assistance.

    Thank you.
     
    Deepika Gowda, Aug 12, 2021
    #2
  3. Black screen error

    Hello,

    There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

    • Can you confirm to us if you are using a laptop or a computer?
    • Have you made any recent changes to your device prior to this happening?
    • What exactly were you doing when the error occurred?
    • Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

    As an initial part of troubleshooting, we suggest following the steps given on this article:

    Troubleshoot black screen or blank screen errors
    . This will help you diagnose and rectify most of the known black screen concerns.

    We will wait for your response.
     
    Dhavelyn Mer, Aug 12, 2021
    #3
  4. Black screen after locking the device

    Screen stays black after opening lid

    Hi Linda,

    Thank you for posting in Microsoft Community and being a part of Windows 10.

    I understand your concern about accessing the device with black screen once you wake up the system. We will help you with this issue.

    Do let us know the following to assist you better with this issue:

    • Are you able to boot the device to desktop with black screen from sleep mode?
    • From when are you facing this issue?
    • Were you able to see any error code/ error message with this issue?

    This issue might have occurred due to corrupted/ outdated display drivers on your computer.

    I suggest you to try the troubleshooting steps suggested by Sharath Srinivasa
    on August 7, 2015 and check if it helps you to resolve the issue.

    Black screen after upgrading to Windows 10

    If you are not able to boot the device to lock screen refer to: Blank or black screen before sign-in

    If you are able to access/ boot the device to lock screen and then black screen issue occurs refer to:

    Black screen after sign-in and you can see a mouse cursor

    Try the troubleshooting steps mentioned accordingly.

    Hope it helps. Get back to us with an updated status of this issue and with the required information for further assistance.
     
    Deepika Gowda, Aug 12, 2021
    #4
Thema:

Black screen after locking the device

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