Windows 10: Black Screen after Reboot

I recently reformatted windows 10 on my dell latitude 5590, after my company gave me my laptop. Everything seemed to go smoothly, got all drivers updated and personal softwares reinstalled. Ever since I've had ONE issue only and have never experienced before. I've researched and tried just about everything for almost 2 months now to no avail. I have the laptop connected to a Dell Universal Dock D6000 USB-C which I've used for about 4 years now, and have 2 Dell P2314H Monitors connected via HDMI. This setup has always worked fine until now. The issue is when I reboot the laptop through the Windows start menu, with the laptop lid closed and displaying to monitors, the monitor screens stay in a sleep mode and when I open the laptop the screen remains black after rebooting, no mouse cursor, and no other way to get things up and running. The keyboard and power lights will come back on, but no power goes to the dock or accessories plugged in to it and the screen just stays black. I have to manually power down with the power button, then power back on and things resume working. When I reboot with the laptop open, everything comes back on just fine. I've tried all the tricks with power configs, device manager, yada yada yada.

:)

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator

 

Black Screen after Log on


Computer boots to windows log on,have no password here.After a minute on log on it go to a black screen,stays there forever. I can get to Task Manager from black Screen,lost on what to do next. Just want my Windows 10 back, not sure what caused this problem. Any Suggestion on what my next step should be?*Sad

 

Black Screen on Startup

Hello,

Could you please answer few questions:

• 
  When you say “Now, nothing is on my desktop” what exactly are you referring to?
  
• 
  Are you getting black screen after Sign in?
  

If you are getting black screen after sign in, I would suggest you to follow the steps mentioned in the below help article and check if it helps.

Troubleshoot black screen problems

http://windows.microsoft.com/en-in/windows-10/troubleshoot-black-screen-problems

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.