Windows 10: Black screen after update KB5030651

My PC Win11 have black screen with mouse still working after update KB5030651 installed. I could restore it to the point that it was ok, but become black screen again when KB5030651 installed. Thanks in advance.

:)

 

Black screen after update (KB5030651)

My PC (Win11) have black screen (with mouse still working) after update KB5030651 installed.

I could restore it to the point that it was ok, but become black screen again when KB5030651 installed.

Thanks in advance.

 

Black screen after update (KB5030651)

Hi, good day! I'm a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

I recommend reporting the issue through the Feedback Hub app to notify Microsoft.

https://support.microsoft.com/en-us/windows/sen...

Please try using the “Show or Hide Updates” troubleshooter to hide the problematic update. Window Update won’t install hidden drivers or updates. Run the troubleshooter then please try hiding the KB5030651 update that will show in the list. You may try restarting your pc if it helps.

http://download.microsoft.com/download/F/2/2/F2...

Kindly let me know if this helps or if you have any further concerns.

Kind regards,



Independent Advisor

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator