Windows 10: Black screen after User logon

Hi


Iam facing “black screen” issue after user logon. I have two users in my laptop one is microsoft account user that needs pin to login and other local user account. When i try to login using microsoft user account iam getting black screen after logon only cursor moving. I tried to open task manager that also did not open. Same i tried in safemode too but there also same issue balck screen and also task manager did not open.

But with local user accout every thing works good no black screen issue with local user.


What shall i do that make my microsoft user accout to work normally.


Regards,

Ahmed

:)

 

Black Screen Isuue in Window 10

Hi kashish,

I would appreciate you for trying troubleshooting steps.

To understand the issue better, I request you to answer few questions:

• Does black screen appear when you before user login’s or after user has logged in ?
  
• Does black screen appears when you lock your pc?

This problem occurs because of a change in the behavior of Win Logon and Logon UI. This change introduces the potential for the deadlock.

I would also suggest you to install all the updates available for the system and check if it helps.

Follow the Below steps:

• Type settings in the Search area on the taskbar and select Settings
• Select Update and Security.
• Click on Windows Update and select Check for Updates

Keep us posted with the status of the issue. We’ll be glad to assist if you need further assistance.

Thank you

 

Black screen after logon fixed, sort of, but...


Hi, it seems you may have sthg that is account specific loading, even in Safe Mode. Some people have reported black screen after login, but also in safe mode, and that's been an unsupported graphics card.
E.g. Black Screen after login- Intel Q35 - Windows 10 Forums

However you have got a desktop display in your test account.

I can appreciate you not wanting to configure a new user account.

Sometimes application drivers, for example, are loaded even in safe mode when you don't expect them to be.

I'd suggest:
1. Check the driver details for your graphics card just to see it makes sense.
2. Consider any applications that could be incompatible. Unfortunately MS's compatibility site is more a user vote on compatibility and does not list all incompatible programs.
3. Disable all startups you reasonably can - e.g. using Autoruns. Look at drivers, and logon especially.
Disable anything you can and try logging in to your usual account.

 

Black screen after logon fixed, sort of, but...


Hey guys,

I upgraded Windows 8.1 to Win 10. Everything seemed to go okay, and the Win 10 logon screen appeared. But when I logged into my existing account, all I got was a black screen with a movable mouse pointer.

I thought that running Windows Update might fix it—but I couldn't do that because I couldn't see anything.

I tried booting to Safe Mode, but got the same black screen.

I tried various suggestions I found online. What finally worked was manually creating a new user account from a command line. Here's how, in case anyone's interested (hey, I'm a technical writer, I can't help it):

1. At the logon screen, hold Shift, click the "power" icon in the lower right corner, then click Restart.
2. On the screens that appear, clicked Advanced Options > Startup Settings > Restart.
3. When the list of startup options appears, press the number shown for Safe Mode with Command Prompt.
4. At the command prompt, type the following, then press Enter: net user test 12345 /ADD
5. Press Ctrl+Alt+Delete for the options screen, then click Restart. (Or you may have to click Log Off, then click Restart from the Win 10 logon screen—but don't hold Shift this time.)
6. Log onto the new "test" account (password 12345).

I now have a new account with a "virgin" Win 10 desktop. I've made it an Administrator account by opening User Accounts and, when prompted, entering my previous account's password. (To do this, your previous account must have been an Administrator account.)

I know I can now manually copy everything over from my previous account, then spend a whole day reconfiguring Windows and all my apps. However, I suspect that some of my previous account's settings are just conflicting with Win 10 and preventing it from starting.

Is there a way I can use the new account to change my previous account's settings (e.g. graphic options, startup tasks)? That'd sure be a lot easier. Thanks, A.