Windows 10: BLACK SCREEN CAMERA

Hi everyone,

I have a laptop TOSHIBA SATELLITE P755-S5320 with camera integrated.

when I open the camera application to take a picture, it shows a black screen with an error message, as on the picture attached.

I tried some research that sent me to the DEVICE MANAGE. But in the there the webcam device is not even present.

I tried the bellow steps unsuccessfully


If your camera isn't found in Device Manager, first try using the camera with a different port on your device. If that doesn't work, try these steps:

1. 
   In Device Manager, on the Action  menu, select  Scan for hardware changes. Wait for it to scan and reinstall updated drivers, restart your computer, and then try opening the Camera app again.
   

1. 
   If your webcam still doesn’t work, visit the webcam manufacturer’s website.
   

I also tried the bellow steps unsuccessfully

1. Select Start > File Explorer.
2. In File Explorer, select This PC, and then select your OS disk, usually called OSDisk C:.
3. Under Home, select New folder, and then type Camera Roll as the name of the new folder.
4. Press and hold or right-click the Camera Roll folder you just created, and then select Include in library > Camera Roll.
5. Try taking a picture. If you see the same error message, try the next solution.

Could please someone help me?

Thanks.




It also doesn't work in applications or websites that require access to the camera. It still doesn't work even though, when turned on, my computer shows the message "Fotocamera attivata", which in Italian means "Camera activated". I have an Acer Swift 3 that i bought in December 2019. Could please someone help me?

:)

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.

 

black screen

Hi,

To assist you better regarding your concern, we would like to know more information:

• Did you get any error messages?
• Have you tried updating the drivers?

We suggest that you try the troubleshooting steps suggested by Sharath Srinivasa on this

link.

You can also check the article about troubleshooting black screen problems on the link below.

windows-10-troubleshoot-black-screen-problems

Hope this information helps. Please post us back if you need any further assistance.