Windows 10: Black screen can't do anything!

Hi guys, I'm desperate...

My computer all of the sudden started to go into the black screen with the cursor after doing the normal login user/password procedure. This didn't happen after a download of a new version of windows update, I just turned it on one day and it stayed black, I can navigate the hard drive via the command line.

I have a licensed copy of windows home 10 version 1903 OS Build 18362.900 I have an HP laptop


The windows event viewer indicates these two errors:

Faulting application name: sihost.exe, version: 10.0.18362.1, time stamp: 0xe9587576
Faulting application name: explorer.exe, version: 10.0.18362.815, time stamp: 0x51185cb4

What I've tried:
- dism /online /cleanup-image /restorehealth process finished but still have the error
- Created another admin local account but has the same error
- Tried the "Reset this pc option" choosing the "keep my files" but the process had an error and didn't finish
- Tried the "System restore point" option but it also failed to restore
- Did the "Uninstall latest quality update" it finished but didn't solve anything
- Did the "Sartup repair" but that didn't fix anything
- Boot into safe mode has the same problem
- I turned off the "fast startup" option from the battery menu
- sfc /scannow also finished but with no fix

Please help me forum, I am so tired of looking for other solutions and videos, I'm going crazy, please help me

:)

 

Endless black screen without anything but it is on

Hi Basim,

There are several reasons why the screen turns black only. It can be an issue with the software or hardware. Please answer the following questions:

• Are there any major changes made on your computer before the issue started?
• Have you performed any troubleshooting steps to fix the issue?

For now, we suggest that you follow the troubleshooting steps from this
link.

We are looking forward to your reply.

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.