Windows 10: Black screen error, no mouse, computer on, please help

Computer model: Lenovo Y700
Microsoft 10
6th gen i7 processor
It has 2 graphics cards:

• NVIDIA® GeForce GTX 960M 2GB
• NVIDIA® GTX 960M 4 GB GDD5

​16 gigs RAM

Ok my computer is having a problem with a black screen. This computer is brand new, arrived on the 14th. I was running World of Warships, then I closed the laptop, and when trying to re-enter, I get a black screen. Yes, I have tried shutting down. I can hear the hard drive, and can see the power button backlights, as well as keyboard backlighting. I cannot see the mouse. From reading other posts, I think it may have auto-selected the wrong graphics card. I have never used a TV or other screen with this. Please help me with this, I am a new windows user, having recently immigrated from IOS. A detailed explanation would be appreciated, because I have no idea how to do that much. Perhaps a graphics card issue?
Apps I had installed:

• Steam
• TF2
• Opera
• Chrome
• Firefox
• War Thunder
• Heroes and Generals

I hadn't messed with any settings.



:)

 

[Windows 10] [Logon screen] Cursor customization

Hi Bil,

Please answer the below questions for the better understanding of the issue.

1. What is the make and model of the computer?

2. What do you mean by, "windows logon screen always bring black screen"?

For the black screen related issue, please follow the below link.

Troubleshoot black screen problems

https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-problems

To make the mouse left handed simply follow the below steps.

1. Press Windows key + X key> Go to settings> Devices.

2. There Mouse and Touchpad> Select primary button> Right.

Do this for every account and check if it helps.

Thank you.

Have a good day!

 

Cannot get to log on screen Windows 10

Installed Windows 10 yesterday. When starting computer, I get to the lock screen. I press ctrl-alt-delete when prompted. After this, I get what appears to be a loading screen (blue background, circling white dots) for about five seconds, then black screen.
On this black screen, I can see and move my mouse, but I cannot do anything. Help please!

 

If you have the ports, the cables and the screens, you might want to connect to an external screen to SEE if it's just a matter of selecting the right output. If you choose this option, you may have to close/open the laptop lid to get Windows 10 to recognize.

 

Unfortunately, I do not have a compatible screen. I could try to take it somewhere. Closing the lid doesn't seem to work...

 

a hdmi cable and a hi-def tv would/should work, as an optional screen I thought everyone had one or 6 of them In the house ,lol