Windows 10: Black screen even before the "welcome" login

Discus and support Black screen even before the "welcome" login in Windows 10 Support to solve the problem; I get a black screen before I even enter the login part black with no mouse 5 minutes ago, the only thing I did was to add a second microsoft account... Discussion in 'Windows 10 Support' started by zpoison, May 9, 2020.

  1. zpoison Win User

    Black screen even before the "welcome" login


    I get a black screen before I even enter the login part
    black with no mouse

    5 minutes ago, the only thing I did was to add a second microsoft account to the PC, I went into the "your info" I think I removed the 'sign in" option, because I don't care about this

    I went to the bathroom and came back it was blank/black
    I thought it was maybe the battery as it was not plugged
    I plugged it, still black screen right after the 'fairy tourniquet " windows in the beginning (and the Acer logo, it's an Acer swift)

    windows 10 pro 64 bits

    :)
     
    zpoison, May 9, 2020
    #1
  2. Rose Cal Win User

    black screen

    Hi Bart,

    It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

    • Are you getting any error messages?
    • What happen when you tried to login?
    • What troubleshooting steps have you done so far?

    In the meantime, we suggest that you follow the steps in this
    article
    to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

    Let us know if you need further assistance.
     
  3. Black Screen with Pointer

    Hi Costa,

    Thanks for posting your query on Microsoft Community. We will surely help you with simple steps to resolve your issue.

    To assist you better, please provide few details.


    • Is the black screen with courser appears after login or before login?

    • Did you make any changes to the computer, prior to the issue?
    I suggest you to refer to the below link where the same type of issue had been discussed, refer to the suggestion given by
    Sharath Srinivasa on August 7, 2015.

    Black screen after upgrading to Windows 10

    Hope it helps, reply to us with the status of your issue. We will be happy to assist you.
     
  4. Black screen even before the "welcome" login

    Black screen with cursor after login

    Hi Sarthak,

    We'd like to verify some information to help us sort out this issue.

    • How often do you encounter this problem?
    • Did you receive any error message?

    Since you've tried almost all workarounds to address this problem, we suggest that you follow the steps and instructions provided on the link

    Troubleshoot black screen problems
    . Let us know if you encounter any issues so we can assist you further.

    Looking forward to your reply.

    Regards.
     
Thema:

Black screen even before the "welcome" login

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