Windows 10: Black Screen for Brief 1-2 seconds after clicking Start or Cortana on task bar or when I...

I have a Dell Precision M4600 running Windows 10 OS. When I click on the Cortana search bar the screen will go black for about 1-2 seconds, and then come back with Cortana opened like normal. Visually everything is normal when the display comes back. The same thing occurs with the Start Menu button when clicked or when I press the windows button on the keyboard. One other thing that I noticed is that if I click either of this buttons back to back, it won't do the black screen the second or more times only the first time. However, if I open a program such as settin

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Cortana - Search and Task Bar

Hi,

I understand the inconvenience caused to you. We will help you to resolve the issue.

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to follow below steps and check.

Step 1: I suggest you to install all the latest pending Windows updates as below and check if it helps.

• Go to “settings” and click on “update and security”.
• Under tab “Windows update”, click on the icon “check for updates”.
• Then once you find the pending updates install it and check.

Step 2: Run the Search and Indexing Troubleshooter.



1. Press Windows+X and click on Control Panel.

2. Select Troubleshooting.

3. Click on Search and Indexing Troubleshooter.

4. Run the Troubleshooter.

Method 2: You may follow the steps from the below article and check if it helps.

Troubleshoot problems opening the Start menu or Cortana

Fix problems with the Start menu

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.

 

lost Cortana and other items from start

Hi,Thanks for your reply with suggestions to restore Cortana,I tried both your suggested methods and Method1 did not make any difference,Method 2 gave me a message stating "Start-Up Repair could not repair my PC.

The problems I have are:- 1,CORTANA Icon has disappeared from my EDGE and my Task Bar on my computer,If I click on the Cortana icon in all apps all I get is a blank screen,no icons on the left of the Cortana pop up screen,and the right side is completely
black.

2,If I click on the search icon on my Task Bar nothing happens.

3,Everything except settings is turned off(with no way of turning them back on)in Choose which folders appear on start.

If you have anyother suggestions please let me know.

 

Cortana no longer pops up with greetings or info on taskbar!

Hi,

Logout and login into Cortana by following the steps below and check if the issue is resolved.



Step 1: To logout of Cortana, follow the steps below:

• Click on Cortana icon located next to Start button on the Task bar.
• Click on Notebook located at the left panel of the Cortana Window.
• Click on About me and select the Microsoft account you are currently logged in into.
• Click on the user account displayed in the window and select Sign out.

Step 2: To sign in into Cortana, follow the steps below:

• Click on Cortana icon located next to Start button on the Task bar.
• Click on Notebook located at the left panel of the Cortana Window.
• Click on About me and login using the Microsoft account credentials.
• Close the window and check if the changes are effective.

Write to us with the status of Cortana not working on the computer for further assistance. Your reply is most important for us to ensure we assist you accordingly.



Thank you.