Windows 10: Black screen issue

Discus and support Black screen issue in Windows 10 Performance & Maintenance to solve the problem; I need help please. This laptop hard disk gave record unreadable errors so I replaced it with a new one and put the faulty one in a enclosure so that I... Discussion in 'Windows 10 Performance & Maintenance' started by Jan van de Venter, Aug 26, 2021.

  1. Black screen issue


    I need help please. This laptop hard disk gave record unreadable errors so I replaced it with a new one and put the faulty one in a enclosure so that I can try and recover the data on it. Fresh install Windows 10 21H1 on it an start looking for recovery freeware on the internet. Friday evening the 20th August 2021 I installed one of these software on the laptop and it restarted, but got stuck on the manufacturer's icon. I stop the laptop and reboot it. That is where the problem begin. It did not boot and the screen stayed black. I browse the internet for solutions and came across several websi

    :)
     
    Jan van de Venter, Aug 26, 2021
    #1

  2. Black screen error

    Hello,

    There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

    • Can you confirm to us if you are using a laptop or a computer?
    • Have you made any recent changes to your device prior to this happening?
    • What exactly were you doing when the error occurred?
    • Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

    As an initial part of troubleshooting, we suggest following the steps given on this article:

    Troubleshoot black screen or blank screen errors
    . This will help you diagnose and rectify most of the known black screen concerns.

    We will wait for your response.
     
    Dhavelyn Mer, Aug 26, 2021
    #2
  3. Ryan Fra Win User
    Endless black screen without anything but it is on

    Hi Basim,

    There are several reasons why the screen turns black only. It can be an issue with the software or hardware. Please answer the following questions:

    • Are there any major changes made on your computer before the issue started?
    • Have you performed any troubleshooting steps to fix the issue?

    For now, we suggest that you follow the troubleshooting steps from this
    link
    .

    We are looking forward to your reply.
     
    Ryan Fra, Aug 26, 2021
    #3
  4. Arul_D Win User

    Black screen issue

    Black Screen on Startup

    Hello,

    Could you please answer few questions:


    • When you say “Now, nothing is on my desktop” what exactly are you referring to?

    • Are you getting black screen after Sign in?
    If you are getting black screen after sign in, I would suggest you to follow the steps mentioned in the below help article and check if it helps.

    Troubleshoot black screen problems

    Troubleshoot black screen or blank screen errors

    Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.
     
    Arul_D, Aug 26, 2021
    #4
Thema:

Black screen issue

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