Windows 10: Black screen, keyboard cannot use after latest update

Discus and support Black screen, keyboard cannot use after latest update in Windows 10 Gaming to solve the problem; Hi, I just updated my surface pro 9 which is bought last dec. When reboot, my screen is totally black and my keyboard attached cannot be used to type.... Discussion in 'Windows 10 Gaming' started by karen chew2, Oct 14, 2024.

  1. Black screen, keyboard cannot use after latest update


    Hi, I just updated my surface pro 9 which is bought last dec. When reboot, my screen is totally black and my keyboard attached cannot be used to type. The surface do detect my keyboard but simply cannot input any key into the screenPlease advise.

    :)
     
    karen chew2, Oct 14, 2024
    #1
  2. Peer_Sam Win User

    Black screen after Windows update.

    Hi Crystel,

    Thank you for writing to Microsoft Community Forums.

    • Were you able to get to the desktop screen after you restarted the system?
    • When the screen was blank, were you able to see the cursor on the screen?
    • Did you get any error code or error message?

    Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

    Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

    Troubleshoot black screen or blank screen errors

    We look forward for your reply.

    Thanks,

    Peer Samie

    Microsoft Community-Moderator
     
    Peer_Sam, Oct 14, 2024
    #2
  3. Black screen on Edge

    Hello,

    Thank you for posting your query in Microsoft Community.

    Please answer the question below:

    • Did you make any recent hardware/software changes?
    • Is the complete screen black?

    Uninstall and Reinstall the Graphics Card Drivers.

    Step 1: Uninstall the Graphics Card
    Drivers


    • Press “Windows Logo” + “X” keys on the keyboard.

    • Click on “Device Manager” from that list.

    • Search for the Graphics Card
      from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
      from the computer.

    • Follow the on-screen instructions to complete it and then restart the computer if prompted.

    After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

    Update Driver Software from the Manufacturer’s website:

    Step 2: Go to the Computer or Graphics Card
    manufacturer’s website and search for the latest Windows 10 drivers available for the
    Graphics Card model and then install it by following the instructions given in the website.

    Please get back to us with the screen shot of the black screen.

    I would suggest you to check this link and see if it helps.

    Redirecting

    I hope this helps you. If you have any further queries, feel free to contact us. We will be happy to help you.

    Thank you.
     
    Amit(Kumar), Oct 14, 2024
    #3
  4. Remon Ont Win User

    Black screen, keyboard cannot use after latest update

    black screen

    Hi,

    To assist you better regarding your concern, we would like to know more information:

    • Did you get any error messages?
    • Have you tried updating the drivers?
    We suggest that you try the troubleshooting steps suggested by Sharath Srinivasa on this

    link
    .

    You can also check the article about troubleshooting black screen problems on the link below.

    windows-10-troubleshoot-black-screen-problems

    Hope this information helps. Please post us back if you need any further assistance.
     
    Remon Ont, Oct 14, 2024
    #4
Thema:

Black screen, keyboard cannot use after latest update

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