Windows 10: Black screen (like display driver crash) mostly during gaming, no errors

Hello,


I'm hoping I can get some sort of assistance with this as I'm at a loss for what to troubleshoot.


A bit ago I picked up a Vega 64 which was working fine for a while, then after forcing the Windows 1903 (I think? the one required for the new Xbox (beta) app to use Xbox Game Pass for PC) I started getting random black screening during games (and possibly once without any game running) that functioned exactly like a display driver crash/recover. After being unable to fix the issue, I fell back on reformatting and freshly installing Windows 10 to the same update, at which point my system was running without issue again. That is, until about a week ago when I received another Windows update and the black screening started again.


I have tried using Display Driver Uninstaller in Safe Mode to remove the AMD drivers after also disabling automatic installs in Advanced system settings. I then freshly installed the latest recommended drivers from the AMD support site (which I downloaded before removing via DDU) and the issue is still present. There are no errors logged in Event Viewer relating to the display, so I have no idea what to look into. I feel I may need to reformat again to get rid of the issue, but I would really like to avoid using that work around when the issue inevitably returns.


The only thing that I find odd, is that the System events have a random "disk 4 has been surprise removed" or "disk 5 has been surprise removed" which I find very strange as I only have disk 0 through 3 registered.


Any idea?


Windows 1903

I5-8600k

Sapphire Nitro Vega 64

EVGA Supernova 750 G3

:)

 

Black screen at start up

Hi Lourens,

One possible reason that you are experiencing the black screen issue is the display adapter.

• Have you made any changes prior to the concern?
• Did you try updating the graphics display driver?
• Are you getting any error messages when the games crashed?

For now, we recommend that you follow the troubleshooting steps for black screen errors in this
article
and see if it helps.

 

Display Driver kept crashing

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with accessing the operating system as it the display drivers crashes.

Do let us know the error code/ error message of this issue when the drivers crashes?

This issue might have occurred due to corrupted/ outdated drivers after the latest update, we will help you with this issue.

Try few of the below troubleshooting steps and check if it helps.

Method 1: I suggest you to check with the display driver status from Device Manager.

Press Windows + x, click on Device Manager, expand
Display Adapter, right click on the driver, click on
Properties. You will find the driver status.

Method 2: I suggest you to Run Hardware troubleshooter as it will help in resolving the issues with hardware and resolve any simple issues found.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the Hardware and Device
  Troubleshooter.

Method 3: I suggest you to update the display drivers and check.

Steps to Update the Display Adapter driver.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Display Adapter.
• Right on the Display Adapter and click on
  Update driver software.

Refer to: How
to: Install and Update drivers in Windows 10

Also refer to: Troubleshoot black screen problems

Hope it helps. Try the above, reply to the post with an updated status of this issue for further assistance.

 

Unable to play video games on Windows 10, black screen after log-in screen

Hi Natasha,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with accessing the Windows 10 operating system, we will help you with this issue.

Do let us know the following to assist you better with this issue:

• From where are you trying to play the video games (downloaded/ from website)?
• If you are playing games from website which browser are you using?
• Were you able to see any error code/ error message when the game crashes?
• Are you able log-in to your computer?

This issue might have occurred due to corrupted/ outdated display drivers.

As you see black screen while logging to the desktop, I suggest you to refer to the below Microsoft article about this issue, try the troubleshooting steps and check if it helps.

Black screen after upgrading to Windows 10

Also, I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Kindly update the status of this issue and required information, we will be happy to help you further.