Windows 10: Black Screen On Bootup But Fine After A Manual Restart

Hi everyone. I'm looking for someone who might have any tips on what I might do about a black screen that I get on my startup? I only ever get this black screen in the morning or after many hours of the computer having been shut off with no indication of problems when the computer shut down. I turn the computer on, and the monitor registers this by booting to a lighter shade of black, but then nothing else happens. I then manually turn the computer off by holding the power button for a few seconds. When I turn the computer back on after this it boots normally. The computer is slower than usual though. I then restart or shut off the computer from there, and it starts up again without a problem and the computer is fast as usual. This black screen only ever happens after many hours of my computer being off, and it always starts up again without a problem after I manually shut it off. Can anyone help me out here> Everything I'm finding online is about black screen of death, and I don't think this is that. My updates are up to date.


Here are my specs:


ALIENWARE AURORA 7


Device Name: Desktop-MQ7OS41

Processor: Intel R CoreTM i7-8700 CPU @3.20GHz 3.19GHz

Installed RAM: 16 GB

Device ID: BACBD9BD-01C3-4D2F-B9A5-38D26457EC60

Product ID: 00325 80000 00000 AAOEM

System Type: 64 bit operating system x64 based processor


Windows Specification:

Edition: Windows 10 Home

Version: 1909

OS build: 18363.720



Any help that might be offered would be greatly appreciated. Thank you.

:)

 

W10 Black Screen Before Bootup

Hi Ray,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand the inconvenience you are facing with black screen issues on your device.
Now that you have me with you let me take care of this.

We appreciate your effort and time spent in resolving the issue.

Let us know the following to assist you better with this issue:

• What is the make and model of your laptop?
• Were you able to see any error code/ error message with this issue?
• Have you made any changes to the operating system prior to this issue?

I understand that you have tried most of the troubleshooting steps to resolve the issue. I suggest you to try the few other steps mentioned in the Microsoft article and check if it helps.

Troubleshoot black screen problems

Hope it helps. Get back to us with an updated status of this issue for further assistance.

 

Windows 10 started fine then the screen went black

Hello,

Please try the below steps to troubleshoot black screen error issue.

I would suggest you to refer the below link and follow the suggestions provided by Sharath Srinivasa and see if it helps.

Black screen after upgrading to Windows 10

The issue you are facing with USB ports, kindly try the below methods and check if it helps.

Method 1: Update USB Controllers.

To update the USB Controllers from Device Manager follow these steps.

• Go to Device manager in control panel.
• Select Device manager and a Device Manager window will pop-up.
• Double Click on USB Controllers to expand.
• Right click on the USB Controllers that is listed and select Update.

If the above steps doesn't help try the below method.

Method 2:

I would suggest you to uninstall and reinstall USB controllers
and check. Please follow these steps:

a. Press Windows + R keys, type devmgmt.msc
in run window and press Enter.

b. In device manager, expand "Universal Serial Bus Controllers".

c. Right click a device under "Universal Serial Bus Controllers" and click
uninstall.

d. Perform same step for other devices. When completed, restart the computer.

All USB controllers will reinstall automatically.

I hope this information helps.

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator