Windows 10: black screen on start up

Discus and support black screen on start up in Windows 10 BSOD Crashes and Debugging to solve the problem; This morning when I booted up my Windows 10 PC I got a black screen. There is a cursor on the screen and when I move the mouse the cursor moves. I... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by StephenWestland, Apr 18, 2020.

  1. black screen on start up


    This morning when I booted up my Windows 10 PC I got a black screen.


    There is a cursor on the screen and when I move the mouse the cursor moves.


    I can access bios and in bios it is evident the keyboard is connected.


    However, I cannot access any windows function. I tried cnt-alt del but nothing so I don't even know how I can enter windows in safe mode.


    Any ideas?

    :)
     
    StephenWestland, Apr 18, 2020
    #1
  2. Ryan Fra Win User

    Endless black screen without anything but it is on

    Hi Basim,

    There are several reasons why the screen turns black only. It can be an issue with the software or hardware. Please answer the following questions:

    • Are there any major changes made on your computer before the issue started?
    • Have you performed any troubleshooting steps to fix the issue?

    For now, we suggest that you follow the troubleshooting steps from this
    link
    .

    We are looking forward to your reply.
     
    Ryan Fra, Apr 18, 2020
    #2
  3. Black screen error

    Hello,

    There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

    • Can you confirm to us if you are using a laptop or a computer?
    • Have you made any recent changes to your device prior to this happening?
    • What exactly were you doing when the error occurred?
    • Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

    As an initial part of troubleshooting, we suggest following the steps given on this article:

    Troubleshoot black screen or blank screen errors
    . This will help you diagnose and rectify most of the known black screen concerns.

    We will wait for your response.
     
    Dhavelyn Mer, Apr 18, 2020
    #3
  4. Rose Cal Win User

    black screen on start up

    black screen

    Hi Bart,

    It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

    • Are you getting any error messages?
    • What happen when you tried to login?
    • What troubleshooting steps have you done so far?

    In the meantime, we suggest that you follow the steps in this
    article
    to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

    Let us know if you need further assistance.
     
    Rose Cal, Apr 18, 2020
    #4
Thema:

black screen on start up

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