Windows 10: Black screen on Thinkpad E959 while/after update

I have a LENOVO E595 Thinkpad Notebook with Windows 10 installed. I just installed LENOVO VANTAGE, which suggested several updates.
I agreed to install the updates, went away to work on my desktop pc. When I returned after a while, the screen of the notebook was and still is black. There is no sign of activity on the screen, which I expect during updates. The device does not react to any keyboard activity. I cannot turn it off via the on/off-switch or pulling the plug, there is no reaction to alt-ctr-del.

I can hear the fan of the device working though it has an ssd only, so i do not know if there is storage medium activity.

I am wondering, whether the update is still running after - I estimate - over an hour or if an error has occured.

I cannot remember what exactly the proposed updates were. One might be a proposed biosrather sure than not sure, another one some kind of driver updatepackage rather not sure than sure about that one. Don't remember what the third one might have been.

Thank you for any advice what to do.

:)

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator

 

black screen

Hi,

To assist you better regarding your concern, we would like to know more information:

• Did you get any error messages?
• Have you tried updating the drivers?

We suggest that you try the troubleshooting steps suggested by Sharath Srinivasa on this

link.

You can also check the article about troubleshooting black screen problems on the link below.

windows-10-troubleshoot-black-screen-problems

Hope this information helps. Please post us back if you need any further assistance.

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.