Windows 10: Black screen or Blank screen, either way the user has no control

In September, 2017 got a Blank/Black screen after powering on after an update. As an anniversary present got the BUG again.

That is, after September, 2018 update. Re:
https://answers.microsoft.com/en-us/windows/forum/windows_10-performance-winpc/blank-screen-after-windows-10-update-on-9122017/44e1c507-a05a-4b79-90cc-9b7223b61321


Searching for a "new" solution I see many post for black screen and blank screens. What I found interesting is that the post were locked, and many without an answer. Is the policy at Microsoft such that if the moderator does not have answer and the helpful community people cannot find the answer in a few months to lock the post? In retrospect, the answer is Microsoft needs to do a better job of coding and testing.


In the mean time, I will be looking for a solution to get some kind of display on the screen. After all I get sound from the welcome/startup screen.

:)

 

Blank Screen

Hi Virginia,

Conflicts with third-party software and outdated graphic drivers are common contributors to the black screen issue that you're having. To isolate the said issue, we'd like to ask a few questions:

• Are you getting any error messages before getting a blank screen?
• Are you experiencing this when using a particular app?
• Were there any changes made on your computer settings prior to this issue?

Meanwhile, we suggest that you refer to this
article which talks about the steps you can take to resolve blank screen errors.

We'll wait for your response and assist you accordingly.

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

blank screen

Hi Philip,

Black screen error has many symptoms. Examples are: when you recently updated your computer, there are changes that are still applying during the boot process, and you are in the process of installing a software. To have a better grip on this blank
screen issue, we’d like to know the following:

• Are you using a Microsoft account or local account?
• What were the recent changes made on your computer before you experienced this issue?
• What troubleshooting steps have you done so far?
• Did you receive any error messages? If yes, can you send us a photo?

• What is the make and model of your computer?

• How much free space do you have on your hard disk?

In addition, you can visit this link: Troubleshoot black screen or blank screen errors
to start troubleshooting this black screen issue.

We're looking forward to your response.