Windows 10: Black screen part way through booting - Power Key needed to recover

Discus and support Black screen part way through booting - Power Key needed to recover in Windows 10 Installation and Upgrade to solve the problem; I've recently updated an HP EliteBook 8560p from Windows 7 Pro to Windows 10 Pro. Once booted (see below) the display looks good and everything runs... Discussion in 'Windows 10 Installation and Upgrade' started by wbrells, Feb 21, 2019.

  1. WBRELLS
    wbrells Win User

    Black screen part way through booting - Power Key needed to recover


    I've recently updated an HP EliteBook 8560p from Windows 7 Pro to Windows 10 Pro. Once booted (see below) the display looks good and everything runs fine. However, booting requires the following steps:

    1) Press the Power Button. The system seems to start up with the Windows "flag" and the rotating circle of dots showing for a couple of seconds. Then the screen goes black - no cursor or anything but the disk activity light indicates that the system is (apparently) continuing to boot.

    2) Wait until the disk activity light stops flickering. The system is NOT sleeping at this point.

    3) Press the Power Button to put the system to sleep.

    4) Press the Power Button AGAIN to "wake up" the system AND THE SCREEN.

    NOTE: This system always seems to require that the Power Button be used to wake it up from sleep. Although configured to allow them to do so, neither the keyboard nor the mouse will wake the system. This limitation may or may not be related to the "boot" problem mentioned above.

    I have used Device Manager to update all the drivers. The driver for the AMD Radeon Graphics HD6470M is version 15.201.1301.0 dated 8/19/2015, which I believe is the latest one.

    Any thoughts/suggestions would be greatly appreciated!

    :)
     
    wbrells, Feb 21, 2019
    #1
  2. JESINTA ROZARIO
    Jesinta Rozario Win User

    Windows 10 Black screen, Start screen, Critical Low Battery

    Hi,

    Thank you for posting your query on Microsoft Community.

    I would suggest you try the power troubleshooter if you are able to boot into the system.

    Follow the steps below.

    • Press Windows key + W and type Troubleshooting.
    • Select Troubleshooting and click on System and Security.
    • Click on Power and follow the onscreen steps.
    For black screen issues click on the link below and refer the suggestions by Sharath Srinivasa.

    Black screen after upgrading to Windows 10

    Hope this helps.

    Regards,
     
    Jesinta Rozario, Feb 21, 2019
    #2
  3. ANDRETEN
    AndreTen Win User
    HP Laptop Black Screen on boot


    You have probably checked HP's documents on this issue? If not, try Step 3 here: hp support document/c03518165

     
    AndreTen, Feb 21, 2019
    #3
  4. DHAVELYN MER
    Dhavelyn Mer Win User

    Black screen part way through booting - Power Key needed to recover

    Black screen error

    Hello,

    There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

    • Can you confirm to us if you are using a laptop or a computer?
    • Have you made any recent changes to your device prior to this happening?
    • What exactly were you doing when the error occurred?
    • Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

    As an initial part of troubleshooting, we suggest following the steps given on this article:

    Troubleshoot black screen or blank screen errors    . This will help you diagnose and rectify most of the known black screen concerns.

    We will wait for your response.
     
    Dhavelyn Mer, Feb 21, 2019
    #4
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Black screen part way through booting - Power Key needed to recover

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