Windows 10: Black Screen Problem

Discus and support Black Screen Problem in Windows 10 Support to solve the problem; Hello. I recently updated to Windows 10 from Windows 8.1 a few weeks ago. Everything was going fine until I began encountering the random black... Discussion in 'Windows 10 Support' started by c3d0, Apr 24, 2016.

  1. c3d0 Win User

    Black Screen Problem

    Hello. I recently updated to Windows 10 from Windows 8.1 a few weeks ago. Everything was going fine until I began encountering the random black screens. The screen will randomly go black (it stays on, the screen will just be black). The only way to get it back is the push the power button to put it to sleep and then wake it again. At first I thought it was the graphics card, however my machine has an Intel Iris Pro 5200 and Nividia GeForce 970m. Through device manager, I disabled the integrated card and used the dedicated card, however the problem still persists. Thus I figured it was a software issue. I have tried everything short of reinstalling windows (I'd really like to avoid that). I've updated every driver, reinstalled all the device drivers, uninstalled multiple windows updates, turned all the power settings to "never", is there something I'm missing?

    Also, looking in eventviewer, I find this error occurs before the screen shuts off:

    The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {D63B10C5-BB46-4990-A94F-E40B9D520160}
    and APPID
    to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

    I'm not sure what this means. But is it related? Does anyone have any advice or should I do a reinstall?

  2. Andre Da Costa, Apr 24, 2016
  3. Runtime error after upgrading to Windows 10

    Hi Thomas,

    As you get black screen, I suggest you to refer to the below help article on how to troubleshoot the black screen problems.

    Troubleshoot black screen problems

    I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

    Thank you.
    Kiran Kishore, Apr 24, 2016

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